Claudia
Terrible customer service, unclear it's coming from USA
Doesn't make it clear it's coming from the USA first off. Took 4 weeks to arrive, no delivery notification (I had to check) and it said it was left in a "safe place" which was a shed I didn't recognise. After investigating, it was shipped through DHL > Hermes/Evri then the address was altered to somewhere down the street. Can't find the shed in question and when I politely asked for a refund (as can't wait 4 weeks again) the customer support was impersonal, no apology and quite blunt. It may not be your fault it's gone wrong but it isn't the customer's either so take some ownership of the courier you chose and maybe just be nice instead while you look into it? Not cool, guys.



