BJ's Wholesale ClubReviews of bjs.com

Customer service is so ass and online order service is all messed up they don't know what to do when you're there for pick up.

Great guys very polite, even bought the heavy items inside. Great help and big thanks to team 46 & 79.

Horrendous customer service Horrendous customer service. The supervisor approach me and sent me to use self checkout. I told him " I coming here to spend my money ....NOT to work" I do not and I will never use self check out. What that do is taking a job away from somebody.The store in 12190 Lake Underhill Rd Orlando, Manager M Hughes is dirty, zero customer service help, and a total mess....the water is with the tires, diaper and children items with the food, car items with the kitchen and so on. Where is the organization, cleanliness and MOST importantly Customer Service. You are not far from Walmart. At this point membership for this BJ's Should be FREE.

Horrendous customer service. Only self check out was available, not using it. The store in Concord, NC is dirty, zero customer service help, and too many self check outs. After over 15 years, 5 members on membership, I will not be back.

Downloaded app wanted to change password was to short went to BJ's . Com what a joke . Why do you print coupons can't use them. Wish there was Sam's club or Costco close BJ's sucks

Was happy with BJ for years but since Covid19, everything has fallen apart. The prices used to be exceptional (and worth the membership price). Now, there is barely a discount vs. grocery stores or big box stores so I no longer save the $55 membership fee anymore. A particular store is out of many items on my list and I have to shop a different BJ or get the item at big box anyway. Store-brand items (diswasher soap) with an active coupon do not exist in the store and employees say they have not gotten a shipment in months so removed the display/price sticker. There is a recent change to coupons where you have to use the BJ app or website since they do not accept paper coupons anymore (supposedly to keep the employees healthy--but that is a lie since they are just thrown in the trash). The app takes around 2 hours to setup and requires "auto renewal" of membership. I get a call from credit card fraud department at 7am on Saturday August 1 since the auto-renew triggered the fraud system (charge from Massachusetts at 2am). I have been trying to cancel membership for the past 3 days and not successful. The phone number for membership is disconnected. Tried to cancel in-store and manager says they cannot refund the auto-renewal and I need to talk to corporate. I asked for the phone number and was given the same disconnected number. They used to be a good company, but I would avoid them until they get their act together.

After 2 hour making online order order was canceled and never say why just the chance to put the same order again, but all coupons deleted so you have the select again each product to clip the coupon, after 40 minutes more submitted the order was cancelled again and never say why. paying with BJs credit card that does not have balance pending so my advice is don't use this mediocre app if you don't want to lost your time

Okay first of all the customer service is horrible I purchased the online membership and had two orders that stated delivered but never did I receive them it’s been over a month and they still claim to not have a resolution I will not be ordering from them ever again they not only took my money but I bet recieved my products and have started better business bureau claim on them