At bistroMD, we reject the idea that healthy weight loss food must be bland and boring. We are passionate about providing delicious and healthy meal delivery plans that are perfectly suited for weight loss. Our programs are created using Dr. Cederquist's proven science for healthy weight loss. You choose and customize your weekly menu from our wide selection of delicious entrees. Our dietitians create a recommended program that is nutritionally balanced for healthy weight loss and fits your lifestyle. It doesn't get easier than this!
bistroMD (bistromd.com) has 642 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
bistromd.com
Website
bistromd.com
Category
Personal Care
Listed on Five Star Index
2026
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The company replied to 37% of reviews.
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Most recent review: October 2026.
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Awful food and even worse customer service. Ordered their keto program for a week - every single meal had at least 40g of carbs. I reached to CS and their response was basically “too bad”. I figured I will try to eat what I can, but the meals are practically inedible - chewy tough meat smothered in sauce and bland, overcooked veggies. Shame on you, Bistro MD for not standing behind your products and taking advantage of people in these tough times.
Response from bistroMDJun 9, 2023
I'm sorry you had a negative experience with bistroMD. In December 2022 we transitioned our website to Shopify and the transition did not go smoothly. This is likely the cause of the poor customer service you cited in your review. However, these issues have since been resolved. The keto plan is called Keto Flex. BistroMD's health ethos does not support highly restrictive diets, like the traditional keto diet. Our Keto Flex plan is bistroMD's lowest carb program that is still sustainable for the longterm. Each meal on the Keto Flex program has an average of 15-20g net carbs per meal. We absolutely stand behind our product and we have never taken advantage of people in the nearly 20 years that we have been in operation.
MR
MrsFtbl
Good food service lacking
Food is delicious, plan is easy to follow. Warning: meals a very protein heavy, so be sure to check with your own physician before starting. Customer service is very lacking, emails go unanswered. Website is problematic, for example I was unable to complete my cancellation online after completing an online form. Had to call in a few times and was on hold for 8-9 minutes each time.
Response from bistroMDJun 9, 2023
I'm glad you are enjoying the delicious food and that you find the plan easy to follow. The meals are high protein, which is aligned with Dr. Cederquist's health ethos. A high protein diet keeps you full for longer and helps to stabilize metabolism. In December 2022 we transitioned our website to Shopify and the transition did not go smoothly. The lack of service mentioned in your review seem to be a consequence of the Shopify transition. Our customer service team was inundated with calls, which left a lot of customers waiting and unhappy. Thank you for still giving us the benefit of the doubt.
RD
R D.
Too Expensive for What You Get
I think people’s issues with customer service are user error. They got in over their heads. I have had zero issues with customer service pausing my order provided that I asked them to do it on time. I’ve asked them to pause with two hours to spare and they still paused it. My issue is the quality of the frozen food and the cost and waste. I believe the food itself is high-quality, I believe a good portion of the meals would be pleasing if it was fresh not frozen. The problem is they don’t have the right scientists on the team so that they know how to freeze these entrées. There is always a puddle of water in the bottom no matter how I try to prepare it. Leave it out overnight, leave it in the fridge overnight, go straight from the freezer to the microwave, vent it, don’t vent it, it doesn’t matter there is always a significant amount of water in the bottom of almost every meal and that is just disgusting and unappetizing. The second issue with their freezing problems is put a rock hard piece of frozen food, one solid block of ice, and then put that next to some frozen snow peas. The snow peas are disgusting mush. They should take some notes from Bertolli frozen foods. They got their scientists on it and those frozen meals cooked evenly. Then look at a $254 a week price tag. It’s not tailored to you specifically, it’s a one-size-fits-all. If you are overweight, then the calories are gonna be far too low and you’re gonna be hungry. You will also have nowhere to go if you plateau. Then you can go ahead and add another $20 a week so you can have some healthy snacks (on top of theirs) so you’re not starving, and probably another $15 so you can have some vegetables that have nutritional value and aren’t cooked into mush. Then you’re looking at you know over $1100 a month for food and it’s not even tailored to you, and you have to tilt it and spill all the water out. I mean how the heck would someone else be able to feed the rest of their family, this is just for me. I will come out far ahead if I go to Whole Foods or central market and buy prepared fish and some vegetables. I really wanted it to work, but I’m finding myself purchasing a frozen grocery store meal as a break from this plan. Lastly, and this won’t bother everyone, but it’s just so much waste. They have these really cool biodegradable panels that you can put in your composting bin that I appreciate but I also know I’m paying for. That combined with this ginormous box, it was a regular battle trying to get that box in with the recycling. They’ve done everything on their side, I’m sure of that, but it’s just another thing that makes my life difficult and the whole point of this was to make it easy. A decade ago I could pick up fresh food from them locally. In a perfect world it would be like that now and I’m sure I’d be all in.
Response from bistroMDJun 9, 2023
I'm sorry you are having issues with the quality of bistroMD's frozen food and the waste. If you are encountering issues with reheating, one of the best ways to prepare the entrees is in the oven. While the oven takes more time, it really does accentuate the textures and flavor profiles of the meals. While our price tag is higher than other meal delivery services, this is because the quality of our food is higher. Most other meal delivery services have entrees that are high carb and high sodium. Our meals are designed to help people who are overweight reverse weight-related health diagnoses. Many people who join the program with Type 2 Diabetes, see a reduction in their A1C levels after only a few months. Another benefit of bistroMD is the time it saves you from going to the grocery store, cooking, and cleaning. BistroMD is one of the most customizable meal delivery services available. It is certainly not a one-size-fits-all option. We have specific meal plans for a variety of dietary preferences or health concerns. We also are the most accommodating service for those with allergies. Plus every bistroMD member can customize their menu with our 150+ entree options. BistroMD offers something that frozen grocery store meals cannot, which is access to health. As far as the waste, bistroMD has gone above and beyond to ensure that all our shipping materials are recyclable or compostable. I appreciate the sentiment that we have done everything on our side. Our aim is to add ease into the lives of our members, but it does not seem as though that has been your experience. Hopefully you find what you are looking for.
JO
Joseph
Can't talk to them to suspend meals.
I like most of the meals (they are better than a couple of other food services I've used in the past), but you shouldn't expect great restaurant quality. However, they are apparently having a problem with their computer system. I have tried to pause shipments and did so in the past, but this time I cannot access my account. When I try to log in, no luck. I tried to change my password (even though it was correct), and got a message that there was no such email address in their system. This is the same email address to which they sent me notices that a new shipment is coming. My freezer has no more room. I have contacted Mastercard to contest the most recent charges. Hopefully, that will work and get their attention. It's a shame that this snafu has occurred. They seem to be good people, and I suspect they are just overwhelmed now.
Update: June 8, 2023 Now that their computer problems are behind them, the service is great. No complaints. I continue to purchase meals from BistroMD and I'm very pleased.
Response from bistroMDJun 8, 2023
Hi Joseph. I'm sorry you had a negative experience with bistroMD. In December 2022 we transitioned our website to Shopify and the transition did not go smoothly. The issues cited in your review seem to be a consequence of the Shopify transition. And you are correct, we were overwhelmed during that time period. However, all the issues with our computer system have been resolved now. For nearly 20 years, bistroMD has been helping people get healthy with chef-prepared, doctor-designed meals. I appreciate the sentiment that bistroMD is better than other food services that you've tried in the past. I'd love to make this right with you if you are interested in giving bistroMD another chance. Please email [email protected] and mention that you wrote a Trust Pilot review and I will help make this right. Thanks again for considering bistroMD.
DD
David D.
Horrible service
First off all of the food taste the same and not in a good way. I should have known how this was going to go when I skipped my first week and they still charged me so I had to contact them to get refund. Then I got a new phone and forgot my password and the reset goes to a page that doesn’t exist so I couldn’t stop other orders. Spent 1.5hrs on hold and never got through then emailed 4 times and never got a call back to get refunds. I ended up disputing the charges and telling my bank to prevent future charges. Finally the responded to tell me they cancelled my subscription. Absolutely horrible customer service!
Response from bistroMDJun 8, 2023
Hi David. In December 2022 we transitioned our website to Shopify and the transition did not go smoothly. The issues cited in your review seem to be a consequence of the Shopify transition. Our customer service department received so many calls and emails, which led to long hold/wait times. I'm happy to report that all issues have been resolved now and things are back to normal.
TD
td
failure on first order…
I tried to setup a new order to start next week. It gave me no option to choose start date. I logged into the website to try to change, and it won't allow any changes. I called helpline and it just had voicemail yesterday Jan 2. I sent email and recieved automated response. I have called the helpline today and have been on hold for over 2 hours. I have tried other meal plans and no one had service this bad.
Response from bistroMDJun 8, 2023
I'm sorry you experienced failure on your first order. In December 2022, we updated our website to Shopify with the goal of enhancing customer experience and usability. However, the transition did not go smoothly and nearly all customers encountered issues. Our customer service department received so many calls and emails, which led to long hold/wait times. I'm happy to report that all issues have been resolved now and things are back to normal. I'd love to make this right with you if you are interested in giving bistroMD another chance. Please email [email protected] and mention that you wrote a Trust Pilot review and I will help make this right. BistroMD has been in operation for nearly 20 years and this is the first time we encountered a situation of this magnitude that caused our customers to receive such bad service. If you are willing, we'd love the opportunity to rectify the situation.
PW
Pamela W.
I was a customer for 6 weeks and had…
I was a customer for 6 weeks and had immediate issues with the food I had selected not being in my order/substituted for other meals I had not selected. I attempted to skip delivery several time but the website didn't work. I was able to received no reply to my email despite the website stating there was weekend coverage. After sitting on hold for more than 40 minutes I finally got assistance that week. This week I held for an hour after I had been double charged - no answer. No response to me my email either. And my order was due 4 days ago and hasn't appeared. This is very bad service.
Response from bistroMDJun 8, 2023
Hi Pamela. I am sorry you had a poor experience with bistroMD. The six week time period you mentioned aligns with our Shopify transition. In December 2022 we transitioned our website to Shopify and the transition did not go smoothly. The issues you stated in the review seem to be a consequence of the Shopify transition. BistroMD has been in operation for nearly 20 years and this is the first time we encountered a situation of this magnitude that caused our customers to receive such bad service. However, I'm happy to report that all issues have been resolved now and things are back to normal. I'd love to make this right with you if you are interested in giving bistroMD another chance. Please email [email protected] and mention that you wrote a Trust Pilot review and I will help make this right. Thanks again for considering bistroMD. I'm sorry you joined the program at such a difficult transition period for us.
CH
Chris
Absolutely no customer service!
Their online system is non-functional. They send me an e-mail to modify my delivery service and for some reason, it shows that my account doesn't exist. I've tried calling over five time with average hold time of 45 minutes with two of them nearly 90 minutes and no success being able to speak with anyone. The food itself is not too bad. I'd rate it 3.5 stars, but I travel a lot for work and need to modify my delivery schedules, but for the last few weeks no success. Sending e-mail to customer support only generates an automated response saying they will get in touch with me, but it's already been a few days and no contact.
Response from bistroMDJun 8, 2023
Hi Chris! I am so sorry that you had a negative experience with bistroMD. In December 2022 we transitioned our website to Shopify and the transition did not go smoothly. During that period, our online system was pretty much non-functional as you said. Most members encountered issues similar to what you reported, which led to an inordinately high volume of customer service calls and long wait times. The issues are resolved now, so if you are open to giving bistroMD another chance, I'd love to make things right. Please email [email protected] and mention that you wrote a Trust Pilot review. I'm happy to hear you like the food itself. Now that our online system is fully functional, you should have no issues customizing your delivery schedule to accommodate your work travel. Thanks again for considering bistroMD and I'm sorry for the headache you encountered a few months ago.
