bistroMDReviews of bistromd.com

I absolutely adore the food. It has hearty portions and is low sodium. So rare to find in a meal delivery program. But they have let down their senior citizens (who transitioned from the weekly Bistro MD when they left their careers) when they closed Silver Cuisine. It was a cynical move to make even more money by locking seniors into a weekly order. I loved their senior program that was so flexible that you could pick and choose your meals/frequency. If you are living on social security and you can only afford two weeks that is not good enough for BistroMD. To me it would be EXTRA income from their best selling BistroMD to help out people who can’t afford a weekly program.

I was disappointed with my experience. The package arrived crushed, which was concerning right from the start. In addition, the website does not function correctly and made the ordering process more frustrating than it should have been. I'm a competent computer user, so this wasn't a matter of user error. The site has navigation and functionality issues that need to be addressed. I hope the company improves both its packaging and its website, as these problems significantly affected my overall experience. That was the final straw for cancelation.

The food is unpalatable, awful, and the vegetables are over cooked, the mian courses are flavorless, and the experience is uneventful. I cancelled my subscription after two orders. I figured I'd give them a seccond chance. I went back to Cook unity.

The food was awful and even made me sick. When I went to customer service to request a refund--it was my FIRST order mind you--they said they don't refund customers who are unsatisfied with their service. They also try to put the blame on the customer for the service not working out for them. Disgusting--both the food and the customer service. Really wish I checked out the reviews first, because clearly it's an awful company.

My first order was missing a meal. second order was OK, but the third order I received was missing a meal. I decided to cancel when 2 of three orders were shorted. I sent messages to Customer Service for each order problem.

Awful. Just awful. I entered my current weight (245) and my goal (235) and they sent me meals around 350 calories each. I’m 6’5” and an athlete, there’s zero area to choose meals that are higher in calories, and the FOOD IS AWFUL. Watery, tasteless…I could go on and on. Save your money and go to Cook Unity or anyone other than this terrible company.

My last 3 orders were totally thawed upon arrival. I opened the box within an hour of delivery and each time the food was room temperature. I called and complained, but it did no good. They took down the information, but I continue to receive room temperature food, which I have to unpack and deal with environmentally. I was a happy BistroMD customer for a number of years. But when the company moved to NJ, everything fell apart. I was willing to put up with untold problems with their web site. I even put up with stray plastic pieces being in the food. I'm not willing to put up with spoiled food. I'm writing to warn people to stay away from BistroMD. It's toxic! They clearly will not address any problem that you have. They appear to have problems at every level of the business. It's too bad, because it was a good company. But I guess that's capitalism. Companies get bought out and the product becomes rotten in the name of profits.

The food was awful. I tried 5 of the dishes--watery, chicken that did not look like chicken nor did it taste like chicken. The side of sweet potatoes were not fully cooked. I would NEVER recommend this service to anyone.