bistroMDReviews of bistromd.com

I have never had a worse experience than I have with BistroMD. I signed up in November and got my first delivery almost a full week late. Had my account set to ‘skip’ up until the last week of December, however I was locked out of my account after a recent “website update”, and I haven’t been able to log back in for almost 3 weeks. After trying to contact them over email and phone multiple times without a response, I got a notification that they had just shipped me a new order and charged my account even though when I try to log in to my account, it says it doesn’t exist! Again, I tried to contact them and was unsuccessful. I have called my back and revoked their authorization to charge my account going forward. DO NOT do business with this irresponsible, dishonest excuse for a “business”.

No response. I got email confirming delivery of two different orders, one day apart. Checked my credit card and they have charged me twice. No response to email yet, and spent 1.25 hours on hold - no exaggeration. Their customer service is the worst!

We ordered the heart healthy plan for my 99 year old father who requires a low sodium diet. The first week’s order arrived and my dad actually enjoyed most of the food. Unfortunately, both the second and third week deliveries never arrived and my attempts to resolve the issue were unsuccessful. Nobody answers the customer service phone and I simply can’t wait on hold for over an hour. My emails went unanswered and I’m unable to cancel my subscription due to a “pending order.” I tried “skipping” my next delivery in the hope that doing so would eliminate the pending order and then I would be able to cancel my subscription. However the skipped order won’t confirm and therefore still shows as a pending order. This is the most frustrating experience I’ve ever had with a business and would absolutely NOT recommend BistroMD to anyone!

I tried their trial offer with a week of food at a discounted price. I thought the food was good. However, when I learned what the *regular* price is, I knew I could not afford $200+ for a week of food for one person! So, I canceled...or at least I thought I did. Then, I got an email that my order was being shipped. I emailed them immediately...got an auto reply response. Went to the website to try to cancel AGAIN, and was not able to cancel "because there was a pending order". Emailed them again...another auto reply. A week went by, got ANOTHER notice about an order that was to be procssed...said to make changes within 24 hours. I immediately went to the website and tried again to cancel...you guessed it...no luck there. Emailed them again...yup...another auto reply. (Still no response from my FIRST email a week before.) SO...I went to the payment section and added a gift card that has a $2 available balance. Maybe I'll hear from them now. :( I've now been on hold at their "customer service" number for over 1.5 HOURS!!! Yup...just called and sat the phone down. I guess I'm going to give up, which seems to be exactly what they want.

Leaving this review for anyone who is seeing the very recent poor reviews of BistroMD. I have been a happy customer since July 2021, and indeed the recent service HAS been problematic, but the company has been doing a website transition that has been way more problematic than they expected. When I got through to customer service after having a problem with my order for the first time this past week (and yes, they are currently hard to reach because of the recent problems), they immediately took care of me. I fully believe that this is a great company that is having temporary issues, because I’ve actually experienced it as a great company whose products and service have been incredibly helpful to me. If you’re just thinking of starting, maybe wait a week or two to give them a little more time to fix the website and the associated issues, but please don’t judge the company permanently based on its December 2022 issues. Once they get this resolved, I trust that it will again be the excellent company with excellent service that until now it has been in my experience.

I recently started the Keto Flex plan, but when I wanted to make changes their website didn't work. I sent an email, but it took 2 days to get a response. I also tried calling, but after many minutes on hold opted for the "Press 1 for a callback." Of course, there was no callback. Eventually I received an email saying that my meals were on the way and I would shortly receive a tracking number. Guess what. No meals and no tracking number --- though they did ding my credit card (the wrong one, by the way). I don't think they're a scam, I just think they're incompetent at managing their business. I would look elsewhere.

I started this plan last week. I was immediately charged 191.00. I have not received any food. Yet, I received an email that my next delivery was coming and I had less than 24 hours to change it. Well I tried at least 8 times, from the time I received the email to now, to cancel my subscription service. No luck. The website doesn't work. Ok... I called customer service, where I was on hold for 64 minutes. I finally gave up. I am beginning to suspect that this company is a scam and I'm writing this to warn others. Hopefully I will eventually be able to cancel this program before I have to report the company to the better business bureau.

Simultaneously the most expensive food program and the WORST food. Half of the things are mush after they defrost, blandly seasoned, and just bad overall. You would do better going to the frozen food aisle at your supermarket