BirdReviews of bird.co

I was charged 149$ for 15 minutes!! The charges in my acct are fishy. 10 charges of $6.20 4 of $7 2 charges of 22$ and 19$ and more. Totaling 149$ ! Had to cancel my card and dispute because they wouldn't do anything about it over the phone

Was charged over a hundred dollars because my wife and I couldn't end our ride. Bird did refund me 60 of it, but was still 40 dollars for 9 minutes- basically theft

Ride 3 times and spend 30min to end the ride!!! Eventually pay more then taxi!! Nightmare!! Never again!

Was gifted a BirdAir for X-Mas 2021. Quite pricey. $500. While I love riding it, I noticed very early on that anytime you take a short hiatus from using the scooter, the battery goes down to fumes where it won’t power on even with the charger plugged in. I initially thought it was a battery issue as the charge wouldn’t seem to hold. But come to find out this is just the norm. I spoke with a rep over the phone and found out that they have a tool in the repair center which essentially brings the charge back. Won’t share with me what it is. But for $50 in shipping and $100 “repair cost” they’ll fix it for me. Just don’t with these guys. Best Buy has discontinued selling them. The customer support is abysmal. One of the more shameful experiences I’ve had for nearly two years trying to reach a peaceful resolution with them. Seeing their scooters in cities like Austin (TX) and Milan (Italy) makes me sick people are contributing to their business. I would 100% spend the extra money on any other scooter as it’ll save you the time, headaches and money in the long run.

I was overcharged 8€

So far tried 3 scooters, all 3 had no charge, 3rd wouldn't let me end journey, I had to push it to the next parking spot. I've already spent €5 and not even rode one yet.

what a fkn joke rented two scooters for me and my friend were out for 20 sum minutes and the app said it was about 10 dollars per scooter to wake up the next morning as they CHARGED ME 55 DOLLARS , all in different transactions 4 10 dollar ones and a 15 dollar one what a fkn joke never using bird scooters agian they should be banned !

Negative 100 stars. By the far the most infuriating and horrific service I have ever used. In Nashville rented a bird to travel somewhere. Also asked for zero drivers license verification? Just took a credit card and good to go. At the end of the ride I tried parking and it said “not designated parking” so trying to do the right thing I went to 5 unique locations that are marked on the app with a black P. All of which even the app verified I was in designated parking and still failed to let me end ride. They then charged me $110 in $9 transactions to my card for a roughly 25 minute ride. Crazy thing was when you are in a designated spot and do not move whatsoever it will randomly move your GPS location out of designated spot…. Screams scam everywhere. Also it eventually auto canceled my ride after $110 and refuses to let me remove my payment method another huge red flag. Finally my phone died the first time I was trying to do the right thing. So I charged it and traveled walking again 20 minutes to it’s location to try again and get photos for my protection WHICH STILL failed 2 hours straight trying to do the right thing for this company and got punished. Will absolutely never touch the service again and deleted my account and attempting to report it all fraudulent on my card. Genuinely the most disgusting anger I felt in about 3 years no idea how these are not 100% pulled from the streets pure grubby handed money sucker