BirdReviews of bird.co

Dovrebbero migliorare l’attenzione nella manutenzione dei mezzi e nelle relazioni con i clienti. Mi hanno dato la sensazione di arrampicarsi sugli specchi inventandosi qualunque scusa pur di non dare i rimborsi dovuti in caso di imprevisti.

Many scooters have problems and issues. You report it expecting a refund, and the customer service attempts to convolute and confuse the issue, refusing you said refund. I reported two broken scooters, both had to stopped and replaced with other ones that worked. Once reporting the problems, I received info on parking, then told I had to report the issue before riding, then the way I reported the issue was not the exact way (sending a message to the co when reporting 1 star for the ride), then informing me that I was not charged money (I have the monthly subscription), etc. etc. etc. Seemed the responses were intended to confuse and waste your time. Just BS. I would suggest customer service gets their act together and LISTENS to customers. Otherwise, when they work, they work as they should.

Bird is great except... Their map makes it difficult to park their scooter around San Diego. We were riding the birds all over the boardwalk and they made us park the scooter over 2 blocks away and walk back to the boardwalk. Very disappointing!