Bioness Medical, Inc.Reviews of bionessmobility.com

Accessible , Professional & Responsive staff who are knowledgeable about device software as well as flexible

Just started using my L300 and I’m already seeing improvement. I usually use estym with my therapist once a week but with the training mode, I can get the same treatment on my own daily. I’m slowly able to flex my ankle again! Still getting used to the gait mode. Overall, I’m very happy with it!

The company has been very pleasant to deal with and the associate who came to for me with the L300 was awesome. I do not yet know whether it will be the appropriate device for my foot drop but I’m willing to give it my best effort and everyone I’ve spoken to and worked with at bioness has been extremely supportive

Everyone was very helpful.

I am pleased with using the product. I am thankful for Earnest for setting up the payment process and Kim for showing me the product.

Tried out the L300 and was blown away. Didn't want to take it off. I purchased item and couldn't wait to show it off. Wore it home and it worked fantastically. The next day not so good. I ended up taking it off and went back to my AFO. The next day I tried it again with no success. I called the sales rep and explained my dilemma. He said that I probably overdid it & that I needed to acclimate my body to the device. I rested the next day, but was maddened the following day when it still didn't function properly. Pissed, I put it on the charger on Friday & didn't try it again . On Monday I again tried it being totally rested & equipment fully charged. I was again left very disappointed & upset when I was forced to use my AFO again! Not really sure what to do, but I'll contact Bioness and keep trying.

The process: I have now used my Bioness L300 GO for 3 months. I believe I got the best financial deal they offer, they worked with me on this, and offered several funding resources I could explore on my own. That said, the original quote they offered was not what they followed up with, and I had to remind them what the initial offer was. I also had to reach out more than once to obtain my refund through them, which came from one of the funding sources. This was a pain because these things are expensive, and I am still waiting. I have also been waiting 1 month to have a follow-up appointment with the Physical Therapist who performed my evaluation, something they offered to set up, and it has not yet happened. The product: works great, tech support was helpful when needed. It really has improved my strength some, which is why I need to have it adjusted. One issue I am now experiencing: the device works my shin muscles well and I notice now that I need it to work the specific muscles that lift my 2-3 outside toes, which this device misses. An adjustment might help this? I hope but do not yet know. This is a great replacement to my AFO for drop foot. I use them interchangeably and I can wear sandals and go barefoot, which is a bonus! I would recommend that you get a second opinion on the complete functionality of your own drop foot to see if this device meets all your needs, see if it can even be adjusted to fit your needs. I did not get a second opinion and knowing that this device is NOT exercising the additional muscles I would like it to has given me some reservations about purchasing it at this cost. It is an expensive tool, I need lots of tools due to MS, and I am not yet completely secure that this has been worth the expense. I suppose, after more use and hopefully some accurate adjustments, that it will be fine and worth it in the end, it is a cool and creative design. *** 4 days post response to this review from Bioness: they did respond to my review with an email stating they would rectify these issues and I have not received any contact from them. The refund to my credit card from November 9 (when they "found" the refund check) is not yet credited to my account. And no one has responded to my inquiries about the check...it's getting ridiculous and it is also very discouraging, as they are now out of the office for the week. I need new electronic pads at this point and can not even do that....

The staff with Bioness are really honest and super easy to work with. The only reason I'm saying Average is because the device is too new in our situation to say more or less. After a short period of time the device is working to open the hand more than it was but the patient is not to the point that he is able to do it without the device as of yet. It's only been a little over a month. At this point, would I invest again? Absolutely.