Mark W.
Product was very expensive and did not…
Product was very expensive and did not deliver results. The cuff caused sores on the leg due to moisture required by the cuff.

Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 146 reviews with 3 stars · Clear filters
Mark W.
Product was very expensive and did not deliver results. The cuff caused sores on the leg due to moisture required by the cuff.
Will W.
As far as the bioness for the leg, it does its job. But the one for the hand doesn't fit properly & when we tried to contact them to ask questions we got no response or no answers. Even our therapists tried to reach out. Nothing. It was great communication in the beginning up until we got the equipment. You have to do better to get better results.
Response from Bioness Medical, Inc.Oct 2, 2026
Hi Will, thank you for taking the time to share your feedback. While we’re glad to hear the L300 Go has been working well for you, we’re sorry to hear that your request for an H200 adjustment was not scheduled. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’ve asked a representative to follow up with you directly to make sure your adjustment and any additional support you need are addressed. You can also reach us at 855.902.5252 Monday–Friday, 7am–5pm PST.
Mary G.
I feel like after spending so much money, maybe they should offer an in person follow up to ensure I’m doing everything correctly. You have to place just right or it’s not working properly. Unfortunately, I rolled my ankle over the weekend while wearing it and until my pain subsides, I won’t be wearing it. It’s happened before, but not while wearing my old braces, only when I didn’t have them on. I’ve only had for about 2.5 months so I’m really on the fence about how I feel about it.
Response from Bioness Medical, Inc.Jul 30, 2026
Hi Mary - Thank you for bringing this to our attention, as we truly value all customer feedback. We apologize for any issues you have faced when using your device and want to ensure you feel supported throughout your journey with us. We have asked a representative to reach out to you right away to provide assistance. In the meantime, you are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST, with any questions or to schedule additional support sessions.
Rosalyn H.
This product absolutely works, but I have not been able to get used to the shock it sends up my leg on each movement. It is so distracting, it’s hard for me to attend to whatever task I am doing.
Response from Bioness Medical, Inc.Jun 3, 2026
Hi Rosalyn - Thank you for sharing this feedback. We understand that getting used to the device can take time and apologize for any inconvenience you may have faced with your device. We want to ensure you feel supported throughout your journey with us, so we have requested that your local representative reach out to provide additional assistance.
Carmella A.
I’m still working with it. It’s hard to get it on the right spot/Nerve. I feel like my foot gets stuck up. I just have to use it more often.
Response from Bioness Medical, Inc.Jun 3, 2026
Hi Carmella - Thank you for sharing this feedback. We understand that getting used to the device can take time and apologize for any inconvenience you may have faced with positioning your cuff. We want to ensure you feel supported throughout your journey with us, so we have requested that your local representative reach out to provide additional assistance.
Fernando A.
The lower leg device cause skin irritation mydoctor took a look at it and prescribed some vitamin d ointment to 47b onto the iritationtocure the skin and make it dry.
Response from Bioness Medical, Inc.Feb 3, 2026
Hi Fernando - Thank you for bringing this to our attention, as we truly value all customer feedback. We apologize for any issues you have faced when using your device and want to ensure you feel supported throughout your journey with us. Skin irritation isn't common, but we understand how uncomfortable it can be. Our team keeps a close eye on these situations and is always here to support you. We have requested that additional Bioness representatives reach out to provide any assistance as soon as possible.
KAREN K.
I have been having a lot issues. I was not told to take it off every four hours for about 20 minutes. I was not told to wipe the back of my pad before I put it on the device.I had a burn from the device.
Response from Bioness Medical, Inc.Nov 18, 2025
Hi Karen – Thank you for bringing this to our attention, as we truly value all customer feedback. We apologize for any issues you have faced when using your device and want to ensure you feel supported throughout your journey with us. Skin irritation isn't common, but we understand how uncomfortable it can be. Our team keeps a close eye on these situations and is always here to support you. We have requested that additional Bioness representatives reach out to provide any assistance as soon as possible.
superspy
The first month of customer service was excellent. The people I spoke with were very friendly, and I did not experience any problems. However, I later realized that some of my questions had already been addressed in the manual. I wanted to schedule a follow-up virtual visit, but that did not happen. One concern remains unresolved — my insurance question has not yet been addressed.
Response from Bioness Medical, Inc.Nov 18, 2025
Hi Kevin – We appreciate your feedback and are glad to hear that your initial experience with our team was positive. We want you to feel supported throughout your journey with us, so we have requested that your local representative reach out to provide additional assistance. You are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.