Bioness Medical, Inc.Reviews of bionessmobility.com

Response from Bioness Medical, Inc.Jul 30, 2026

Hi Leslie - Thank you for taking the time to share your experience and for bringing this to our attention. We’re truly sorry to hear how difficult this process has felt for you — we understand how frustrating it can be when expectations aren’t met. We remain committed to helping, and we've asked our team to look into this further. Our goal is always to find a path forward together, and we’d welcome the chance to continue supporting you. Thank you again for your feedback.

Response from Bioness Medical, Inc.Jun 3, 2026

Hi Kathy- Thank you for sharing this — we're sorry to hear your experience was frustrating and that you weren't able to get the outcome you were hoping for. Some of what you've described can sometimes be related to device settings or connectivity between the unit and your phone, and our team is always happy to help troubleshoot through those kinds of challenges. If you'd like to discuss further, we're available at 855.902.5252 Monday–Friday 7am–5pm PST. We genuinely hope you're able to find a solution that works for you.

Response from Bioness Medical, Inc.Jun 3, 2026

Hi Kacey - Thank you for bringing this to our attention, as we truly value all customer feedback. We apologize for any issues you and your daughter have faced when using your device and want to ensure you feel supported throughout your journey with us. We have asked a representative to reach out to you right away to help assess the fit and make any necessary adjustments. In the meantime, you are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST, with any questions or to schedule additional support sessions.

Response from Bioness Medical, Inc.Jun 3, 2026

Hi Micah - Thank you for bringing this to our attention, as we truly value all customer feedback. We apologize for any inconveniences you have faced and want to ensure you feel supported throughout your journey with us.

Response from Bioness Medical, Inc.Jun 3, 2026

Hi David — thank you for sharing your feedback. We're sorry to hear you feel this way. This does not reflect the standard of care and support we strive to provide every patient. We have been in contact with this individual directly and remain available should he wish to continue that conversation. If you would like to reach out to us directly, our team is available at 855.902.5252 Monday–Friday 7am–5pm PST

Response from Bioness Medical, Inc.Jun 3, 2026

Hi Margie - Thank you for taking the time to leave this review and we sincerely apologize for any communication issues you may have faced. We have requested that a representative reach out, and you are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions.

Response from Bioness Medical, Inc.Jun 3, 2026

Hi Jan - Thank you for leaving this review, as we value all feedback and are committed to enhancing our products and services. We sincerely apologize for any inconvenience you may have faced and want you to feel supported throughout your experience. We have requested that a Bioness representative reach out to provide any assistance as soon as possible.

Response from Bioness Medical, Inc.Feb 5, 2026

Hi Ellie - We understand your frustration and apologize for any inconvenience you may have faced. Since the device was purchased outside the country, you will need to work with our distributor partner. If the device was purchased with Ottobock, please let us know, and we can try to connect you with the right people.