Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Joseph K.
Sep 10, 2021
original Binance was way better than binance.us
Binance was way better than binance.us Lot more options and smother running site without as many bug issues. I have had issues with my kyc verification process for over 6 months now. Just want to close account now and never come back but need to get funds off but cant until they accept my data. Hung up on address verification to match my original kyc registration. I have moved 3 times in the last 5 years,used all addresses but keep getting address doesn't match. Won't tell me anything specific besides doesn't match or doesn't comply. Trying now to reset the whole process and start the registration from the beginning. Customer support is farmed out and you can't talk to anyone. So you have to send emails back and forth and then they just send you general website rules which you can find already on there site. So major Suck A.
Response from Binance.USJun 2, 2026
Hi Joseph, Thank you for sharing your feedback. We’re sorry to hear about your verification, account closure, and support experience, and we understand how frustrating it can be when address verification issues aren’t clear. Binance.US and Binance.com are separate platforms, and available features, regions, and assets may differ. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Double J.
Sep 8, 2021
The app is crap
The app is crap. The original is so much better. I don't understand how they screwed up this one so much. First of all the lag time costs people money. Second of all assets are locked to the platform for ten days 10 days 10DAYS after a bank transfer. That is Ludacris. Coinbase let's you transfer funds immediately after deposit. I won't be using binance anymore after I get my freaking money off of the platform. I needed those coins to buy an nft I wanted. Thanks binance. You screwed me and I'm sure countless more people by being greedy A holes. You basically have my entire identity and the money is coming from a bank account how the hell could I possibly commit fraud. It's moronical
Response from Binance.USJun 2, 2026
Hi Double J, Thank you for sharing your feedback. We’re sorry to hear about your app, fund availability, and transfer experience, and we understand how frustrating withdrawal timelines can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and funding flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Zbigniew R.
Sep 7, 2021
biance us should be introduced…
biance us should be introduced investgation of this company. I have been waiting for a week for money from the deposit. this is a pile of thieves. for Bianca, this squad is doing anti-advertising. how do you want to invest Biance U.S. cash to trash is the same investment
Response from Binance.USJun 2, 2026
Hi Zbigniew, Thank you for sharing your feedback. We’re sorry to hear about your deposit and support experience, and we understand how frustrating it can be when funds do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Trekking SE A.
Sep 3, 2021
Don’t sign up with Binance.US
Don’t sign up with Binance.US. Many say great trading platform but the customer support is so poor that when you have an issue you will never get it resolved. I wish more people would point this out on social media, especially YouTube. I would give them a zero if I could. Absolutely no response from support.
Response from Binance.USJun 2, 2026
Hi Trekking SE Asia, Thank you for sharing your feedback. We’re sorry to hear about your support experience, and we understand how frustrating it can be when it’s difficult to get timely help. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Zachie de B.
Aug 30, 2021
I dont find BINANCE the parent of…
I dont find BINANCE the parent of BINANCE US so I take a shot at the US version. Nobody really knows where these companies are and they have been called criminals by well known crypto personalities on YOUTUBE. It is not possible to get any service from a human, all you get is a bot telling you what to read. BIINANCE misplaced some of my money in March, I have not had any response from them. I even approached their South Africa Bank and I was stonewalled. The have the best exchange but more and more people are refusing to deal with them. They smell.
Response from Binance.USJun 2, 2026
Hi Zachie, Thank you for sharing your feedback. We’re sorry to hear about your support and fund access experience, and we understand how frustrating it can be when it’s difficult to reach timely help. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. Binance.US and Binance.com are separate platforms, and available features, regions, and support channels may differ. If you still need assistance with Binance.US, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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hector
Aug 18, 2021
Be aware of SCAM I can not sale nor…
Be aware of SCAM I can not sale nor cash out my money- not customer support. Warning- I would like to report this issue to US agency customer support please help! 08/18/2021
Response from Binance.USJun 2, 2026
Hi Hector, Thank you for sharing your feedback. We’re sorry to hear about your trading, withdrawal, and support experience, and we understand how frustrating it can be when account access or fund availability is unclear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Max R.
Aug 18, 2021
No support
No support. Sent money from Binance to Binance smart chain wallet and it has never gotten there. Have tried to get in touch several times with binance but I can only apply without having the option to say anything. They say I have to get in touch with the receiving company WHICH IS BINANCE!! This Company is a bad joke
Response from Binance.USJun 2, 2026
Hi Max, Thank you for sharing your feedback. We’re sorry to hear about your crypto transfer and support experience, and we understand how concerning it can be when a transfer does not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Andrew T.
Aug 15, 2021
I cannot reach them for assistance
I cannot reach them for assistance. I cannot withdraw my money.
Response from Binance.USJun 2, 2026
Hi Andrew, Thank you for sharing your feedback. We’re sorry to hear about your support and withdrawal experience, and we understand how frustrating it can be when it’s difficult to get timely help. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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