Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Rob N.
Nov 13, 2021
ZERO STARS!
ZERO STARS!! Customer support is God awful. I've had a ticket open with them for 3 weeks now and they have just gone dark. It will be a miracle if I can get my money off their horrible website.
Response from Binance.USJun 3, 2026
Hi Rob, Thank you for sharing your feedback. We’re sorry to hear about your support and withdrawal experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to support and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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E.A.
Nov 13, 2021
Beware of binance.us
Beware of binance.us, there is no customer support, no customer service you are basically on your own while your money is God knows where. They will leave your account "pending verification". No one there answers emails or any other type of communication.
Response from Binance.USJun 3, 2026
Hi E.A., Thank you for sharing your feedback. We’re sorry to hear about your verification, fund access, and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Zack M.
Nov 11, 2021
I have deposited money in this stupid…
I have deposited money in this stupid platform and have thousands in cryptos in my wallet. My money is just gone and no one is helping. I have created tickets and there is no update for weeks now. This is pure scam and we need to do something about it.
Response from Binance.USJun 3, 2026
Hi Zack, Thank you for sharing your feedback. We’re sorry to hear about your deposit, account balance, and support experience, and we understand how concerning it can be when funds or assets do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, account review, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Shawna R.
Nov 9, 2021
I have $9800 in crypto in my wallet and…
I have $9800 in crypto in my wallet and cannot move it out or cash out. My account is not letting me do either deposits or withdrawals. I have been trying to get ahold of customer support for a month. Today I can't even get a sms verification sent to my phone to login to the desktop. Super frustrated so much of my money has been highjacked.
Response from Binance.USJun 3, 2026
Hi Shawna, Thank you for sharing your feedback. We’re sorry to hear about your deposit, withdrawal, login, and support experience, and we understand how frustrating it can be when access to funds or account features is delayed. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account access, funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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javi A.
Nov 5, 2021
Another wallet who let you put money in…
Another wallet who let you put money in easy but likes to keep customers waiting for identity verification for months while they are using your money . I will not recommend Binance.US to anyone or Coinbase they are the same $hit
Response from Binance.USJun 3, 2026
Hi Javi, Thank you for sharing your feedback. We’re sorry to hear about your identity verification and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Alex
Nov 2, 2021
You have to be very patient to this…
You have to be very patient to this customer service I have account for almost a year and wasted so much time to this guy
Response from Binance.USJun 3, 2026
Hi Alex, Thank you for sharing your feedback. We’re sorry to hear about your customer service experience, and we understand how frustrating it can be when getting help takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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monk E.
Nov 1, 2021
I expect more from an exchange
Clearly a company that runs with no regulation. Submitting documents did not work on the app. They kept asking me to email them new documents for KYC and say the address that I've lived at for 15 years is not valid. After reading other reviews I'm glad i wasn't able to get the account created.
Response from Binance.USJun 2, 2026
Hi monk, Thank you for sharing your feedback. We’re sorry to hear about your KYC and document submission experience, and we understand how frustrating it can be when verification requirements aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Pavel S.
Oct 22, 2021
It's a scam.Put on account 200$ ,tried…
It's a scam.Put on account 200$ ,tried to transfer it to another person but money were blocked. Tried to withdrawal same s...t.Money blocked. Tried to contact customer service.F.... chat machine creating tickets,no response.
Response from Binance.USJun 2, 2026
Hi Pavel, Thank you for sharing your feedback. We’re sorry to hear about your transfer, withdrawal, and support experience, and we understand how frustrating it can be when fund availability isn’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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