Binance.USReviews of binance.us

lost my 2FA and did the re verification over 100 times. still no response THIS IS A HORRIBLE COMPANY WITH SO MANY USERS LOCKED OUT. WE NEED THE FEDERAL GOVERNMENT TO STEP IN

The morning after I invested my money into this site, I was hacked and all of my money bitcoin was sold and the money moved to an account. I tried to get in contact with Binance, but they only have a chat with resolved nothing. 4 months have now passed and Im no close to recovering my money, largely because Binance takes no responsibilty for the hack, despite their security being to blame. I dont recommend Binance to anyone, given that the hacker was able to pass all security measures and take my money. Also, Binance have shown themselves to be altogether uninterested in my case, with very little to no follow up to my case. Disgraceful attitude!

First case: Faking....... I made an Etherum transfer from Binance to Crypto.com. Apparently that money got stuck to blockchain, because crypto.com doesn`t support some kind of blockchains, only ERC20. I have not received any refunds. Binance not answering to my recalls to this claim. I have tried to get any answer from them but zero. I don`t recommend unless you live in US, it is more familiar with their rules. Second case: I made a transfer from Binance to Wise. Apparently Wise don` t accept crypto based unregulated firm`s transfers and they refunded it back where it came from. Wise refunded money and wrote it take 2-4 days to get money back to Binance`s account. It has been 9-days now and haven`t received refunding money. Binance is not answering to any of my written letters about this situation. Bad sad, bulls.it!

Be aware of your investment time frame and be prepared for severe delay in dealing with the binance.us customer service when they lock your account without proper justification. It is simply unacceptable for a financial company to treat customer's money with such disrespect.

BinanceUs just got a new CEO Brian Brooks. He is actually working on some issues starting with customer service. BinanceUs is one of the best platforms I have seen with so many things right but so many things wrong. It would be a wonderful platform if their US app and website worked. They have almost all of the features of their website and app turned off. For instance to delete one open order you have to delete them all. No profit and loss statements at all. No way to convert crypto dust to BNB coin. Alerts don't work. When the market goes down on a dip you can't make a deposit. And the list goes on and on. If they just turned the features on the app and website on.... It would be a wonderful and the best platform around. Oh and there is no way to contact them besides a ticket.

I tried to use this service, but once I finished the Identity Verification. I haven’t been able to add my debit card and haven’t been able to use the app. My bank says that the problem is not on their end, I have called my bank twice and spoken to different people. The app cannot/doesn’t accept my card, and there is no info on their website that could give me an answer. I emailed customer service a week ago and am still waiting on a reply.

Let's just start with the obvious, if i could give less than 1 star, I'm not exactly surprised most of the reviews here are bad. I've been using Binance.us for about 6 months now (after waiting 6 weeks to even have my verification accepted) as a way to buy BNB when other options are more expensive by trading my BTC on their platform. Every single time i use binance as my way to transfer coins they magically find a way to make sure my funds can't be withdrawn, I sold BTC to USD, then bought bnb, i understand fiat deposits being locked but i genuinely can't see a reason to lock a withdrawal on a crypto sale, and if i had to take a wild guess i would say the btc i sold was instantly available for them should someone buy it. But alas, my money is still locked in binance. I absolutely would rather pay a slightly larger fee to make sure this company will get nothing but gas fees from me in the future. This is the last time i will ever use binance after i'm finally able to take my money and i highly recommend against it as my bad experiences have far outweighed the good. Edit for more info: After some digging i discovered entire subreddits, one being a binanceUSclassaction as well, and entire subreddit filled with customers having their money essentially stolen by binance.

Got pretty close to completing KYC, but during the last phase, I had to update my address via customer support since I moved. No progress for months.