Binance.USReviews of binance.us

Could not complete the photo request using their app. Nothing mentioned going into it that you can't use a selfie. Wasted time on that, had to look it up on AI must be a real photo you download. Did that pic, still couldn't get it to upload and complete just so you can do a bitcoin transaction! Decided on another app, what bam, done!

My experience with Binance Customer Support has been mixed. When I am able to communicate with a customer service representative, they are generally courteous and helpful. However, getting timely assistance from a live representative can be difficult, and responses can be slow. Most of the time, I initially receive automated or AI-generated responses, which are not always sufficient for account-specific concerns that require individual attention. I would appreciate easier access to live customer support, faster response times, and more consistent follow-up, particularly for urgent account or transaction issues. I hope Binance will continue improving its customer support system, especially by making knowledgeable human representatives more readily available when automated assistance cannot resolve the issue.

I feel like it is a long period of time to try to get my deposit to my Binance account to be successful. There are a lot of we are here to help you but no results in solving my problem.

I've had my account for about 4 years and it's mostly been ok. I do a little bit of trading on it but the main reason I use it is to get stablecoins to on-chain wallets for DEX trading on BSC. Not many other US exchanges support that chain. I haven't had the withdrawal issues a lot of other reviewers have complained about. The withdrawal method *is* a little cumbersome having to use email verification, but it's not terrible. They should upgrade to a passkey system to make things easier as other exchanges have done. Sometimes they have dodgy liquidity on some coins which makes market orders unusable, so you have to do limit orders, or there can sometimes be a lot of slippage on trades I guess due to low liquidity. That said, I've never had any serious problems with it other than a rare outage her and there. I do like the bought/sold markers on the trading view charts. But Kraken has those. I wish Coinbase had them. I am happy they've recently brought back ACH cash transfers after a long absence, due to a more friendly crypto banking environment in the USA. However the fees on purchasing USDT from these cash deposits are absolute highway robbery. Other exchanges take far less fees for purchasing stablecoins. Coinbase has USDC purchase from cash for zero fees. Basically it's ok, but generally speaking Coinbase and Kraken are superior.

yesterday it was maintenance or something like that so I could not withdraw for at least a half an hour

I signed up 4 weeks ago, waited while prices of crypto I wanted went up, Fed up I emailed them and they said they are doing them in order... Well my friend signed up 2 days ago and was already approved so thats BS... If they lie about something stupid like this what else will they lie about.. Im on Kraken and Crypto.com now. Edit: Hours after leaving this review I was approved.. I will give them a try and see how it goes, because they do offer access to coins I would like.