Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Sophie A.
Dec 7, 2021
ID Verification for months
ID Verification for months , no agents, they just take your money, they are thieves
Response from Binance.USJun 2, 2026
Hi Sophie, Thank you for sharing your feedback. We’re sorry to hear about your identity verification and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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wayne B.
Dec 6, 2021
We should start a class action law…
We should start a class action law suit. Everyone got screwed and they don't care. Any lawyers out there?. Binance US is the worst.
Response from Binance.USJun 2, 2026
Hi Wayne, Thank you for sharing your feedback. We’re sorry to hear this was your experience with Binance.US. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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David K.
Dec 5, 2021
There is a negative review but Binance…
There is a negative review but Binance US will take below Zero review for their support and customer service. They suck.
Response from Binance.USJun 2, 2026
Hi David, Thank you for sharing your feedback. We’re sorry to hear about your support and customer service experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Frank H.
Dec 4, 2021
Frustratingly difficult to register.
Trying to register an account and the experience is simply awful. System won't accept my address while having no problem registering on several other crypto exchanges. Then I log out and try and log back in and it's asking for 2-factor authentication but doesn't send any message to my phone. Waving the white flag, horrible website.
Response from Binance.USJun 2, 2026
Hi Frank, Thank you for sharing your feedback. We’re sorry to hear about your registration, address verification, and 2FA experience, and we understand how frustrating it can be when onboarding does not work as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and account access flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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TONI K.
Nov 23, 2021
0 stars
0 stars. I have been unable to withdraw funds for nearly two months. I put in a ticket. After 6 weeks they finally responded with giving me 72 hours to remove my funds from the platform before they closed it. However, If I could remove my funds I would have. Now I can't even log into the account. All is get is computer generated email responses. DO NOT PUT $$$ ON THIS PLATFORM.
Response from Binance.USJun 3, 2026
Hi Toni, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, account access, and support experience, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Chad O.
Nov 23, 2021
Horrific Customer Service
Terrible. Has taken two weeks to "Verify my Identity" in which they blamed on a software update. However, Issue is still not fixed. Still cannot trade in any manner. They have now become unresponsive to the issue. Almost in fear they just stole as much information of mine as possible. Will definitely be updating my identity theft protocols.
Response from Binance.USJun 3, 2026
Hi Chad, Thank you for sharing your feedback. We’re sorry to hear about your identity verification, trading access, and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, account access, and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Sean J.
Nov 17, 2021
Do not use!!
Do not use! I've requested to have the cell phone number updated for 2FA verification process. It's been over a month and the issue still hasn't been resolved. Unfortunately, without the updated number, I cannot access my account. Luckily, I didn't buy any crypto on this site.
Response from Binance.USJun 3, 2026
Hi Sean, Thank you for sharing your feedback. We’re sorry to hear about your 2FA phone number update and account access experience, and we understand how frustrating it can be when account recovery takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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CryptReaper
Nov 16, 2021
BEWARE BINANCE.US
BEWARE BINANCE.US My review echoes those of many many others below. They attach your account to your phone and if you lose your phone, you are out of luck. Contacting them is of no use. My funds have been locked in there for two weeks so far. Given not only my review but that of many others, perhaps it's time they get reviewed by the SEC? Even though crypto is not a security, since they want to be all over it, then the SEC TOO needs to do ITS job. The one we all pay for with our taxes!
Response from Binance.USJun 3, 2026
Hi CryptReaper, Thank you for sharing your feedback. We’re sorry to hear about your account access, 2FA, and support experience, and we understand how frustrating it can be when account recovery takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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