Binance.USReviews of binance.us

Horrible in every way. Terrible customer service. They block withdrawals for no reason, then threaten to take "further action" if you don't submit to invasive questions. They encourage customers to use an anti-phishing code, so all official emails can be verified, yet send emails without this code requesting a Source of Wealth form, with sensitive financial info they want uploaded to a Google Docs form. If this isn't a total scam it's highly unprofessional. Avoid at all costs!

I withdrew over 1300 dollars that I had sitting In Binance.us. Turned my money into USD and all of a sudden it just disappeared. TURNED IN TICKET and have not heard anything for weeks. SCAMMED BY BINANCE.US.

I wish I could give 0 stars. Where to begin? I initiated a trade (dollars for ADA). Funds aren't available for 8 days. Eight days pass and attempts to withdraw are met with "A portion of your assets have been locked...". The message goes on to say to check my fiat history to see why. There is no explanation to be found. Both my fiat deposit and my crypto purchase were credited as if available for trade or withdrawal. When I made my initial purchase, which I wanted to be a recurring buy, I had a message that it had failed and to retry. I retried four times only to find that each one had been successful. Had I not discovered that their error message was itself in error, I would have had another (unexpected) 4X withdrawal from my account the following month. Three attempts to get questions answered and just average service have failed. Thank you Trustpilot for giving me a place to vent and hopefully dissuade others from surrendering their time to this time pirate of a site.

Terrible. They won’t let you take your money out or withdraw or even trade if it’s less than 20 dollars. They are crooks. Customer service absolutely sucks, long wait times for unprofessional service. AVOID THEM LIKE THE PLAGUE. Literally choose any other service. Trust wallet Coinbase or exodus are way better.

They just send a system generated response without even reviewing the attachments sent for Ono receipt of fiat credit to my account. They are a cheat organisation. Please don’t get cheated.

I applied and they declined my identification. they asked for these items which I sent: Please provide the following information so we can verify that your documents comply with our requirements: Step 1): Attach a photo of your Driver's License or ID card (front and back). If you don't have one, we'll accept a Passport as long as it displays the entire information page (photo and signature). Step 2): Attach a selfie photo of yourself holding your proof of identification (Step 1). Step 3): Attach a file containing your Proof of Address (such as a Utility Bill, Bank Statement, etc.) within the last 90 days. The address must match the same address used to pass the verification process. Step 4): Attach a valid photo that shows your nine-digit Social Security Number. This photo can either reflect your Social Security Card, or W-2 (Wage and Tax Statement). they replied with Thank you for providing the requested information. I’ve got this and will keep you informed along the way and until your issue is solved. I have escalated your inquiry to the appropriate team for further assistance. We appreciate your patience while your ticket is reviewed. Thank you and we are so grateful for the pleasure of being able to assist you. If you have any other questions, please don't hesitate to ask! Customer Support Binance.US then 7 days later I asked them for and update/status. they did not reply. day 8 sent another email to their zendesk customer support, no reply, day 9 again, day 11 again. No answer. No reply. Horrible customer service.

Couldn't deposit $ using any method which ended up in my favor. this morning my WALLET disappeared. Gone. And there is no customer service to interact with except they will send you articles to read thru. Not really helpful. I was really LUCKY my deposits failed. Definitely not using them.

Binance.us withdrew the money from my bank account and never deposited it in my wallet. It's been 3 weeks, you can't reach no one and absolutely no reply on my support tickets. I'm now disputing the charge,but I'm totally disappointed and disgusted.