Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

F M.
Feb 2, 2022
Over $7,000 in Binance.Us and multiple…
Over $7,000 in Binance.Us and multiple tickets and emails, weeks gone by nobody to assist. What does one do?
Response from Binance.USMay 29, 2026
Hi F M, Thank you for sharing your feedback. We’re sorry to hear about your fund access and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Robert O.
Jan 30, 2022
Appreciation at my reviews
Appreciation at my reviews! They we keep ignoring and ignoring after your money is stuck with them but never the less. I’m rejoice now.
Response from Binance.USMay 29, 2026
Hi Robert, Thank you for sharing your feedback. We’re sorry to hear about your support and fund access experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Toney P.
Jan 28, 2022
Would give 0 stars if possible
Would give 0 stars if possible. I was forced to move from .COM to Binance.US. I spent weeks trying to get address verified, and getting nothing but a canned response from support to "try again". Finally, after many weeks I got a tiny amount of help stating I would have to start the validation processes over. I asked why, what went wrong, to avoid making same mistake again, and have been waiting for months to get a response. Absolute worst company I've worked with.
Response from Binance.USMay 29, 2026
Hi Toney, Thank you for sharing your feedback. We’re sorry to hear about your address verification and support experience, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Mark S.
Jan 25, 2022
I'm infuriated with binance.us
I'm infuriated with binance.us. I've been buying and selling stocks for 4 years with different brokers and just recently got into crypto beginning of 2021. I bought a crypto only available through binance after doing my own due diligence knowing it was going to be profitable. I put in a buy order the day before it had a 50% gain, the order was filled and it gave me confirmation it was purchased at that moment...come to find out they filled the order days later at the peak of the runup!! Oh how convenient!!!! Not only did I miss the profit I'm now down that much. Why send a notification that it was purchased at that very moment you put in a buy order but it actually wasn't. Every other broker I've used would notify me that itll take a couple days for the order to fill before I CONFIRM the purchase. WHY BINANCE! GIVE A HEADS UP. At least it was just a couple hundred and not thousands.
Response from Binance.USMay 29, 2026
Hi Mark, Thank you for sharing your feedback. We’re sorry to hear about your order execution experience, and we understand how frustrating it can be when trade timing or confirmations don’t match your expectations. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and trading experience. If you still need assistance, please visit https://support.binance.us/en/. Regards, Binance.US
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Jim C.
Jan 24, 2022
Zero response to help requests
ZERO Stars - not 1. Support is completely non-existent. I submitted a help request with one, simple question. But 5 WEEKS later still have received no response other than the initial, auto-generated email stating, "Due to an influx of unexpected volume, our response may be slightly delayed." Slightly? If more than 5 weeks is "slightly" delayed I'd hate to find out what they consider to be an extremely long delay. Very sketchy company, as is now well-documented.
Response from Binance.USMay 29, 2026
Hi Jim, Thank you for sharing your feedback. We’re sorry to hear about the delay in receiving support, and we understand how frustrating it can be to wait for a response. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Nope
Jan 10, 2022
Defective company with zero customer support
This is a broken company with a broken website. They have absolutely zero customer support and their KYC is defective. I've never had any trouble with KYC at any other exchanges, but Binance.US KYC is totally defective. I opened two tickets; both are over a month old with no response. This company has absolutely zero customer support representatives; I guess they cannot be bothered to hire anyone! I refuse to do business with a company like this. What a joke!
Response from Binance.USJun 1, 2026
Hi Nope, Thank you for sharing your feedback. We’re sorry to hear about your KYC and support experience, and we understand how frustrating it can be when verification takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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David E.
Dec 31, 2021
I lost my 2FA password to my BinanceUS…
I lost my 2FA password to my BinanceUS account, so I reached out to them and I sent all three things that was ask me not once but twice and still haven't heard back from them. I would not recommend. Do your research and you'll see they are not trustworthy and worse customer service ever
Response from Binance.USJun 2, 2026
Hi David, Thank you for sharing your feedback. We’re sorry to hear about your 2FA reset and support experience, and we understand how frustrating it can be when account access takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Lewis Q.
Dec 22, 2021
Missing Crypto! - No support available
Transferred crypto to my binance.us account on 12/14.. nothing arrived. Opened support ticket same day and provided transaction ID however for 5 days there has been no response.. logged into ticket system to get update and see my ticket has been "solved" with no explanation. Still don't have my crypto.. and when I try to open another ticket it just says they are including the new request with the original ticket (which has been closed!).. This company is truely pathetic.. do yourself a BIG favor and use another exchange.
Response from Binance.USJun 2, 2026
Hi Lewis, Thank you for sharing your feedback. We’re sorry to hear about your crypto deposit and support experience, and we understand how concerning it can be when a transfer does not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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