Binance.USReviews of binance.us

Response from Binance.USJul 2, 2025

Hi there, Thank you for your feedback. We're truly sorry to hear about your frustrating experience with fees associated to transacting. This is not the standard of service we aim for, and I understand your concern. To clarify, there are two types of fees you might encounter. Exchange fees are charged by Binance.US for our services, while network fees (or "gas fees") are paid to the blockchain network to process transactions. These network fees are not collected by us and can vary depending on network traffic. We aim to be as transparent as possible about all fees before you confirm any transaction. Sincerely, The Binance.US Team

Response from Binance.USJul 2, 2025

Hi there, Thank you for your feedback. We're truly sorry to hear about your frustrating experience. We'd like to learn more about your particular situation to understand what happened more specifically. If you'd be willing to share a conversation ID here, or a User ID privately, we'll review to see how we can help. Best, The Binance.US Support Team

Response from Binance.USJul 2, 2025

Hi there, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the frustrating experience you've had with your business verification. Waiting two months and receiving vague responses is not the seamless and supportive process we aim to provide for our customers. Our verification process, while thorough, is designed to ensure the security of our platform and all our users. We are committed to building a secure, reliable, and user-friendly platform, and your feedback is an essential part of that process. Thank you again for your feedback, The Binance.US Support Team

Response from Binance.USJul 2, 2025

Hi there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the frustrating experience you've had; we take concerns like yours very seriously. We want to help clarify the situation, as we understand how the similar names in the crypto space can be confusing. Binance.US is a separate, U.S.-based and regulated company that serves American customers. The acquisition of CoinMarketCap was carried out by Binance.com, which is a distinct global entity. While we share a commitment to building the future of crypto, Binance.US operates as an independent company, and we aren't involved in the day-to-day operations of CoinMarketCap. We know this distinction doesn't lessen the frustration you're feeling. Being customer-centric is at the heart of what we do, and it's disheartening to hear about your experience. As we work to be the most dependable destination for crypto in America, we want to ensure every user feels secure and supported. We are here to help with any questions you may have about your Binance.US account or our services. Please don't hesitate to reach out. Best, The Binance.US Team

Response from Binance.USJul 2, 2025

Hi there, Thank you for reaching out and sharing your experience. We're genuinely sorry to hear about the difficulty you've faced with your account verification. We understand how frustrating and concerning it is to have your account locked, especially when your funds may be inaccessible. While our goal is always a smooth and straightforward verification process, there are times when enhanced security measures are needed to ensure your account and funds are fully protected. The video verification request is one of these steps, designed to provide an additional layer of security and confirm that you are the only one with access to your account. With an ever-changing landscape of online threats directed at cryptocurrency asset holders, we are always seeking better and more trusted ways to protect our users like you. Best, The Binance.US Team

Response from Binance.USJul 10, 2026

Hi there, Thank you for sharing your feedback. We’re sorry to hear about the trouble you experienced with SMS account validation and the delays you encountered while contacting support. We understand how frustrating it can be when login issues take longer than expected to resolve, and we appreciate you sharing this context. If you need assistance in the future, you can connect with our Customer Experience team via live chat, or review our Help Center article for more details on contacting Binance.US Support: https://support.binance.us/en/articles/9842955-how-to-contact-binance-us-customer-support Regards, Binance.US

Response from Binance.USMay 27, 2026

Hi remmz, Thank you for sharing your feedback. We’re sorry to hear you were frustrated by the fees you saw. Binance.US offers some of the lowest fees in the U.S., and crypto withdrawal fees can vary by coin and network. Fees are shown before confirmation on the Preview Withdrawal screen so customers can review them before completing a transaction. Regards, Binance.US

Response from Binance.USMay 27, 2026

Hi ZoomLens, Thank you for sharing your feedback. We understand withdrawal speed is important, and your comments have been shared with our team as we continue working to improve the Binance.US experience. Regards, Binance.US