Binance.USReviews of binance.us

Binance stopped supporting the trade/buy/sell of their own coin BUSD and now I'm stuck with $2000 of unusable crypto. Can't deposit to my bank. Can't trade or convert to another coin. Customer service is nonexistent. You can only try to receive help via chat. The chat is overwhelmed and wont connect you with anyone. Told i'll receive an email when chat is available. Days later i'll receive an email saying someone is available to help me. When i click the link it takes me right back to the original chat with the same message saying they are experiencing too much traffic and someone will email me when they're available. Total joke of a platform.

“BINANCE” AKA ANTI ROBIN-HOOD. Absolute worst trading platform of all time. Non existent customer service. Preposterous fees. Atrocious unprotected security. Absolute disservice for your hard earned investment. Your digital assets are not secure. Learn from my mistake and use Coinbase.

I send $200 worth of bitcoin to my hard wallet and the fee for the $200 is $46, they said no fees but they lied and took nearly a quarter of the amount as fees.

I wanted to share my experience as a first-time customer on Binance.US because it was incredibly frustrating and left me feeling misled. I recently converted 1,801 USDT to BTC on Binance.US. The conversion screen explicitly stated “no fees”, so I trusted it. However, after the transaction, I realized that Binance applied a significantly inflated exchange rate: • Rate applied: 98,857.1 USDT/BTC • Market rate at the time: ~102,000 USDT/BTC Because of this, I received 0.01625028 BTC instead of what I should have received (~0.01766 BTC), costing me roughly $144 worth of BTC. The Problem: • The “Preview” screen only showed the BTC amount (e.g., 0.01625028 BTC) but didn’t show the USD equivalent. • Without knowing how much that BTC translated to in dollars, I had no way of realizing the inflated rate or the loss I was taking. • Binance claims “no fees,” but the spread acts like a hidden fee that’s not made clear. The Support Interaction: I contacted Binance Support to resolve this issue, and here’s what happened: 1. They initially told me the cost difference was due to market conditions and “spread.” 2. They contradicted themselves by later saying there are fees included in the total amount shown before confirming. 3. When I pointed out the lack of transparency and misleading “no fees” claim, they apologized but said there’s nothing they could do. 4. They escalated my case to their internal team, but the response was the same—no refund, no resolution. 5. Eventually, they started sending me links to generic fee explanations, completely ignoring the core issue of miscommunication and hidden costs. Why This Matters: As a first-time user, I expected better. Binance claimed there were no fees, but the inflated rate cost me significantly more than any fee would have. If the spread is part of the cost, it should be made crystal clear—not hidden behind misleading claims. This process has been exhausting, and the lack of resolution or accountability is disappointing. I trusted Binance to be transparent, and instead, I was left feeling scammed out of my money. If you’re thinking of using Binance’s “Buy Crypto” or “Convert” feature, beware of the hidden spread costs. Use the Advanced Trading option instead, where you can place limit or market orders to avoid these inflated rates. I hope Binance improves their transparency and stops advertising “no fees” when there are clearly hidden costs. I’m sharing this so others don’t fall into the same trap.

I waited for two months to activate my account, and it was not activated faster, I sent for the team all what they asked me for my ID, bank statement, water, and electricity contract to prove the address and record a video with carrying the ID and after all this, they did not open my account and tell me a stupid reason by the service agent in charge (which is that I do not use login from the same residential location) Do I have to leave my job and not go anywhere to use the platform? I don't understand why this team is so bad and doesn't respect users in responding to all emails professionally. I will file a complaint to law enforcement authorities and claim compensation as you have restricted my freedom and excluded me without my will from using a website without any legal basis for that and without any reason. Binance.US ticket 2812018

Impossible to get your money or crypto out

I had a horrible experience Binance.us. Their advertising links with Binance.com. They are sister companies but do not offer the same product. I tried subscribing to Binance.com but it directed me to Binance.us. I assumed that they sold the same product and made a deposit incurring a fee. When I tried buying the crypto I wanted they did not offer it it would not refund my entire deposit even though they know they have misleading advertising. I would highly recommend using crypto.com over them.

Binance is a horrible exchange. They charge insane fees on simple transactions, even where they advertise the fee being 0 (For example conversions, they give you less than market rates to take money from you while showing the Fee at $0.00). The only thing on binance that doesn't charge you insane fees is depositing. I tried to send 200 dollars of Tether USD (ERC-20) to my other wallet and they wanted to charge me $18 for fees. Anyone who has used tether knows the fees are closer to ~2-3 dollars. And as always they claimed $0.00 binance fees and tried to pass it as a "transactional fee". Complete BS. I depositied $350 and left with $305 after everything was said and done. That is $45 of fees, most of which were never disclosed and were sneakily hidden. The only way to get around these fees is to invest and hold large amounts of money in BNB. Its completely scummy and I wouldn't recommend anyone uses this company. I have since switched to Coinbase and have had 0 issues with them so far, they have annoying fees too but they are nowhere near as bad as Binance. They also make taxes 100x easier and their support was a lot more responsive. Don't waste your time with this scum company