Binance.USBinance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Crystal
Fast chat support through the bot. Was able to get my questions answered without even having to talk to a real person.
Response from Binance.USJul 14, 2025
Hi Crystal, we're excited to learn that you received such quick and excellent support through our new AI support feature! While we still have Human agents available 7 days a week from 6 am to 12 am ET, BAM, our AI Chatbot, provides that instant support for most common issues 24/7!
Mark Robert M.
Very quick response time in helping and on site! Good info on site. Thanks
Response from Binance.USJul 14, 2025
Hi Mark, we appreciate you taking the time to share your feedback about the resources available on our site. We're always here to provide support and information to help you manage your cryptocurrency assets!
William D M.
I checked your Exchange for staking ONT tokens and it said 19.6% APY. The hurdle i needed to go over was the 24 days bonding period and then I found out that the rewards period is set to monthly. So as I am waiting for the process to finally begin giving rewards, the APY rate on you site changed to 4.6%. I have not seen this dramatic of a APY shift on any other wallet or exchange, over a 75% change in offered rewards, kind of like a bait and switch with no other warnings given. I also had to pay to transfer my tokens to your exchange for staking. So as a new crypto user, this is not inspiring confidence in your platform.
Response from Binance.USJul 14, 2025
Hi William, it's difficult to hear that you had such a frustrating experience with us as a new crypto user. We know that new users have many options within the cryptocurrency exchange space and that your first experience can make or break that impression of us! Thank you for taking the time to share more about your staking experience. Cryptocurrency staking rewards and APY rates can vary relatively drastically which is why we always seek to be as transparent as possible. We estimate rewards rates based on historical staking data. The bonding/unbonding period for ONT is one of the higher timelines for tokens we support staking for. You can learn more about staking with us here: https://support.binance.us/en/articles/9842936-staking-on-binance-us-faq as well as our Terms of Use for additional details.
Shawn M.
worst customer service i have ever had...you guys still havent fixed the issue, its basically crimal to hold peoples money hostage with no customer service...
Response from Binance.USJul 9, 2025
Hi Shawn, we sincerely apologize for the frustrating experience you've had with our customer service and the unresolved issue regarding your funds. We understand how concerning and stressful it can be when you feel your money is being held without clear I was able to review your situation and have sent you an update on the support ticket in your account. Thank you for taking the time to share more details about your experience. We're committed to doing better and will use your feedback to improve our processes.
David
Your onboard process sucks ass So Caden , instead of apologizing, why don’t you help me?
Response from Binance.USJul 10, 2025
Hi David, Thank you for taking the time to share some feedback about how our onboarding process went for you. I'm sorry to hear that your experience with New User onboarding was frustrating! I had a chance to review your interaction. We recognize that the initial sign-up process is vital to a good overall experience and leaves a lasting impression. I apologize that we missed that mark with you this time. Thank you again for taking the time to share your experience. - Caden | Director, CX
Amma B.
Poor services! Don't open an account with them or risk losing your funds!!
Response from Binance.USJul 2, 2025
Hi there, We're sorry to hear that your experience was frustrating. We appreciate you bringing this to our attention and we'd like to understand more so that we can help. The security of customer funds is our highest priority, and we take reports like this very seriously. If you could please provide a conversation ID you may have, or reach out through our Live Chat support messenger, our team can review this right away. Thank you, The Binance.US Team
Umb O.
NEVER trust your money to a platform that has no human support. And I mean none. They have zero phone numbers, emails, no contact information to contact a soul. You have to use their "AI support" system which is a retarded series of multiple choice questions that won't address anything specific. I would burn my own money in a bonfire before ever trusting this horrible platform again. Thank god I didn't buy anything on here, it's trash. Putting their junk emails in spam and forgetting I ever found this place a couple years ago. Binance.us, meet my spam folder. Contacting the FTC as well. No place that's handling other peoples' money should have "AI support" only. If you can't reach a person at these places, you cant solve complex issues, and that's a great way to lose your money. Secondly, if they can't even afford human customer support, how prosperous could they be? lol
Response from Binance.USJul 2, 2025
Hi there, We’re genuinely sorry to hear about the frustrating experience you had with our support system. We understand how crucial it is to speak with a person when you have questions about your account, and we sincerely apologize that we didn't make that process easier for you. We want to clarify that while we do not offer phone support for security reasons, our human support team is available 24/7. Our support bot is the first step in the process, but if your issue is not resolved, you can always request to speak with a live agent to create a support ticket. We are here to help with complex issues, and we regret that this was not your experience. The trust and security of our customers are our highest priorities. We are committed to empowering our customers through education and top-tier service, and we are disappointed that we let you down. We know that trust is built on consistent action, and we hope to have the opportunity to restore your confidence in us. If you were able to create a support ticket, please provide the ticket number or conversation ID so that we can investigate this for you right away. Sincerely, The Binance.US Team
AB
Aggressive support. Not helpful.
Response from Binance.USJul 2, 2025
Hi there, We're sorry that your experience with our support team was unhelpful and felt aggressive. Your feedback is important to us. Our goal is to always provide a consistently supportive, empathetic experience for all of our customers when you reach out for assistance. We'd like to understand more about your experience. Could you please provide a conversation ID from your interaction? Once we receive that, our team will review it right away, Sincerely, The Binance.US Team
