Bimmerdirect - EuroDirectReviews of bimmerdirect.com

Was helpful at first-but after waiting almost a month for a replacement screen after the first eurodirect unit died after not even a year...they decided to stop responding. I'm left in the dark about my replacement under warranty, so now I am downgrading my 5-star review to a 1-star. Very poor customer service. The most confusing part was when I was told that I would receive tracking within 96 hours. 9 long and silent days later...........nothing. No tracking, no shipping information, not even a email back if I do not initiate it. :( The previous buyer of this head unit that I ended buying this from also had some complaints about their customer service. I ended up buying a head unit from a different manufacturer that had tracking and shipping info sent to me in under a DAY, and can finally drive my car normally again. Very confusing as to why they started to help me and decided to stop, especially as I kept it professional and cordial in the emails sent. Great product but the people who manage customer support absolutely need to be more responsive and helpful to those who purchase them.

Everything connected as manual says. Sometimes just doesn't connect with carplay. If you leave your car running and leave the bluetooth area, it won't reconnect automatically when coming back. CANbus errors (light out etc) cant be seen unless you're on factory screen. Music quality through bluetooth is bad compared to bmw original bluetooth (when switching to use cars bt channel, more problems occur..) With android the MMI doesn't switch screen to darkmode automatically, only when switching headlights off and back on again. Customer support is rude and suggests to buy a newer car. Don't understand why would you even produce something that doesn't work and then suggest buying yourself a newer car.

Great and fast customer care

Faster shipping than stated, easy installation, most difficult part is fitting the radio back in with the new wiring harness. Amazing wireless integration, more responsive than most new cars. Will recommend this to everyone

I bought the BASIC spec for my BMW F10. The screen is so much better than the original and it’s quite quick as well. I needed some support for the audio and camera, and received support instantly from their tech line. I definetily recommend them for any BMW navigations.

Great product, works excelent. Very good customer service!

Great support team, with quick answers via email and good tracking of the order. Despite small issues with the installation, the support team was here to assist and make things right. Importantly, the system provided is fully compatible with car functionalities. Putting the car in reverse or clicking the parking assist button switches to and back from the OEM screens. Same applies for day/night themes for apps, which are properly propagated from the car's automatic headlights. Additionally, the support for AUX sound or OEM bluetooth on the car (+ microphone) work perfectly and as advertised. Overall, I'd buy this product over anything else on the market provided it provides with the best functionality, for a good price.

First off WOW. It honestly blows my mind these guys have any bad reviews at all but I'm not surprised with how many arrogant dooshers drive these cars. We're considering trading this car in for a Porsche or Lexus for that reason alone. LOL! As a psychologist myself, you would have to be pretty insufferable to argue with some little asian guys who just build radios. I also think it takes a special lack of awareness to argue with people who build this stuff. I'd rather not have them send a virus my way or something. Their staff is genuinley pretty friendly considering they're literally across the ocean in another continent. Our local shop were the ones who recommended them to us. Onto the actual review; In my case, I ordered a 10.25" Top Spec for my m4. It had the factory 6.5" so it definitley had to go. Luckily i still had bluetooth audio but it still obviously was NOT ideal. Total delivery time from Taiwan to Rhode Island was about 7 days give or take? It arrived pretty securely and looked great out of the box. They put these large foam things around it to prevent it from sliding around. I did not have to pay customs which I almost expected. Apparently they pay it for you. My partner and I managed to install it in 2 hours. The black harness is abit tedious but nothing too crazy. It's definitley very fast to use and the screen is great quality. It had a nice heft to it. The menus look like replicas of the newer factory menus instead of the cheap Chiniese trash you usaully see. It comes default with a blue theme but I discovered you can actaully toggle it. Rear camera is great quality. My original one was basically water damaged with a large blur anytime i went into reverse. We were able to remove it and install the BimmerDirect one instead. Picture is better than the original one. Plus you can adjust it too. All in all, definitley worth it. Keep up the good work. I know things are a bit harder in China and Taiwan and please just know that not all of us are like this! Just the dooshers!