Bimmerdirect - EuroDirectReviews of bimmerdirect.com

Everything works pretty well. It's aftermarket stuff so you have to be realistic with what you're getting. For a 400$ headunit, it does a lot. If you're expecting it to be 150 percent perfect... Well then you're a goofball. Take that 400$ and put it on a down payment for a brand new car of some type. Considering how my car looked ancient and now has carplay, YouTube, etc. on it now, I would say it's well worth it. Customer service was pretty good for me but I was respectful so I got the same back. If you're a dbag, they're going to let you know about it as a few of these nutjobs found out. Kind of to be expected when you skip the upsellers and go straight to the factory. Lousy entitled people are pretty much the reason we have to buy everything from a dealer... So I'd rather not burn that bridge. Software is pretty solid. I will say it does take some tweaking but it's nothing major and you again have to be realistic with the fact it's aftermarket. It looks OEM but if you're wanting that 1000% perfect finish and function you're again delusional. All in all, would I buy it again? Yea. Product is solid, customer service is solid if you're nice to them and it does what I need. Hope that helps someone. ... Respectfully Marc

Solid device for sure. Takes awhile to get here because they're overseas, but that's to be expected and pretty obvious. They do send you a pretty lengthy email giving ya a heads up on that however and some other important stuff so that's respectable. Needed to use the tech support (it's on Whatsapp) and they got back to me within a few hours which is quicker than you can expect unless you're just taking the car to a shop which is totally between you and your wallet. I think this will be my last BMW (I like my M2 and don't need another car anytime soon) but if I were to get another one, I'd grab another kit from them for sure.

Rudest customer support ever. My order was canceled and I was told to not contact them again, all of that after getting ghosted for over a week and sending multiple emails asking about delivery date and then they send an email with like stupid 9 questions asking me "from where did you hear about us?". I eventually was refunded $15 less than what I paid.

The F20 Top Spec screen is amazing! Far superior to the cheap aftermarket head units I have seen installed in friends’ cars. Works seamlessly with the iDrive knob and touchscreen is fluid with no lag. As an amateur, I was worried about installation given that they warn you that the Mid/Top Spec are not simple devices and professional install is recommended. That being said, I emailed BD for the PDF installation instructions and completed it myself within 90 minutes with no problems! Be patient and make sure you have seated connections properly, and haven’t trapped any wires. My only complaint would be that communication via email was slow. However, I think this is tolerable given that they’re a manufacturing plant on the other side of the world to me. I can’t comment on WhatsApp responses as I haven’t yet needed tech support from them. Likewise for anything regarding warranty. Overall I’d highly recommend the product I bought if you can afford to wait a little while. Thanks!

Great product at great price. Very easy install even for a total novice such as myself. Great customer service.

I have purchased two units here. One for 328d F30 (screen) and one for BMW i8 (mmi). Recently after two years, the screen was sun damaged in Arizona heat, the warranty claim was quick and it was replaced. They did not argue with me and after roughly a week and a half I have received a replacement screen. I almost forgot that I even had a warranty on this thing until I emailed them to ask if I could buy another one. They could have just sold me another but instead decided to warranty it and remind me I had a year left. This experience alone has paid for itself. It is almost unheard of for a foreign company to actually honour their word. They are a factory so you do have to communicate effectively and cordially with them, but the positives are the product is clearly superior and the product support ends up being better long term. Between the MMI and screen kit, I would say that I enjoy the screen kit more. Not due to any faults, it’s just that I have the MID spec screen which allows much more features especially if you are someone like me who is pretty in depth. Unfortunately they do not create a screen for the i8 yet, but I would surely purchase this in the future. V/R, Erik.

Kang was super helpful in rectifying my issue I was experiencing. Best customer service/support I've experienced.

Extremely poor in every way. Do not trust this company. They come across as competent in the beginning with their communication, but if something goes wrong with the device, communication either stops entirely or they fail to answer any reasonable questions in a timely manner. They become extremely rude and defensive and attempt to shift blame to the customer. Please read ALL of the reviews and their responses before considering spending any money with this company. My personal experience is that these guys are toxic and untrustworthy. They also lie and fabricate false information with their responses here on trustpilot