Bimmerdirect - EuroDirectReviews of bimmerdirect.com

Response from Bimmerdirect - EuroDirectJan 4, 2025

Hello, First off, we are an Asian company with some western support. Second; All of our full length PDFs are hosted right there on our website by visiting the INSTALLATION / SUPPORT tab. Anyone is free to go take a look. It is an entire website in your native language (English) that tells you everything you need to know and houses many documents. Upon purchase, the password to unlock these files is sent to you. It is a very easy process. If you do not get the password, you simply message us for the documentation. The combined pages equal 14 pages of material. You were told this twice. If clicking a link and downloading a comprehensive PDF is too difficult to bare, then I am uncertain why you own a BMW of all cars and further decided to purchase our most technologically advanced unit. You are also dealing with a factory in Asia, not a hometown radio shop. Your communication must be more direct and different. You must follow the instructions and material we provide. If you need a different approach, then you need to NOT buy from factories directly. Buying from a dropshipper, retailer or reseller will be your best method. I wish you the best in your future endeavors. - Liu BimmerDirect.com EuroDirect Factory Rep

Response from Bimmerdirect - EuroDirectJan 4, 2025

Hello friend, The order was cancelled because it was understood that you expressed that you could not wait. This was also sent to you in a seperate email. The order was cancelled and refunded consequently. We primarily serve BULK purchases for dealers, mechanics, shops, etc. You are a single time buyer who attempted to purchase from us, which is fine, however there are differences in the logistics process. Further, anytime you deal with a factory directly, it is a different process than merely paying a retailer who will sell you our items for 2x the cost or a generic copy. Your communication must be more direct. I hope you found a solution for your vehicle. - Liu BimmerDirect.com EuroDirect Factory Rep

Response from Bimmerdirect - EuroDirectJan 4, 2025

Hello, I am sorry but that is not factual and this appears to be left by a competitor or without very much foresight. We do not give our our instructions for free because it is copyrighted intellectual property. In the US, this material is protected by law since it is very indepth and specifically applies to our product. All of our PDFs are hosted right there on our website by visiting the INSTALLATION / SUPPORT tab. Anyone is free to go take a look. Upon purchase, the password to unlock these files is sent to you. It is a very easy process. Finally, The company which you have chosen to purchase from is simply reselling generic TEMU / AliExpress modules. Our factory devices are not available on these low quality TEMU / AE platforms because we have tighter requirements and make our devices for professional use. I am happy that your TEMU / AliExpress device is serving you well but you can not expect to simply get free copyrighted material just because you ask for it. A more kind approach would have led to us sending you one of several videos of individuals installing our products and showing you the process. - Liu BimmerDirect.com EuroDirect Factory Rep