Bilt Technologies, Inc.Reviews of biltrewards.com

Bilt rewards is not processing payments the way they should. They're causing problems for people. People are forced to use them to pay rent and they have nothing but issues with their website and processes. It's time the State and Federal level knows and looks at them.

I had a very stressful experience using Bilt for a mortgage payment. There was unclear communication, very delayed support, and confusion around payment status, which required multiple follow-ups and coordination with my bank. My account was restricted while the issue was still unresolved. This process was time-consuming and caused unnecessary stress. I would not feel confident using this service again for important financial transactions.

Bilt customer support is non existent. I was locked out of the ability to pay my rent electronically because Bilt had an issue. I proved to both my property management company and Bilt that my bank account was not closed yet I am still locked out of electronic payments 30+ days later. BILT IS HORRIBLE AND A SCAM.

Their new portal since the 2.0 update has a lot of issues. And now recently the travel portal is glitchy. I made a purchase for travel with points that said it was "processing" but didn't actually go through. Lost all my points and it's been 5 days with still no resolve and my points back that I've earned. Their customer support gives no timeframes and you sit waiting hoping you eventually hear from someone. It's poor customer service and experience.

I am getting emails out of the blue containing my prescription history asking if I would like to connect my pharmacy purchases with this platform. I have no idea how these people have access to my medication history and I would not allow them to do so if I had any choice.

Customer service is non-existent. Trusted BILT to send a rent check after I paid them my rent. They didn't send it for 3 weeks, making me miss my rent payment. Horrible, horrible company. If you want to talk to a human there are literally zero options;.

Bilt is somehow the worst rent paying experience I have ever had, and I have had to take a landlord to small claims over a lost rent check. Firstly, I hate the gamification of my bills. Secondly, terrible UI that I'm sure cost millions, that doesn't even let me pay rent half the time. I have to physically go to my leasing office with screenshots proving it broke. Lastly, why did you partner with Mr. Beast? I live in low income housing and you're making me look at his rich soulless husk every time I log in. In the revolution Mr. Beast will be the first culled and we will all be better off for it.

Just had a really bad experience with my Bilt Palladium credit card that people should know about. I had no prior balance and set up autopay through their website to “pay statement balance in full” every month. On my recent statement, they applied some credits, and instead of simply paying the full statement balance like the setting says, their system paid a smaller amount. Then they charged me interest anyway. I never chose to pay less than the statement balance, and every other card I’ve had treats “pay statement balance in full” as the way to avoid interest when you don’t carry a balance. The way Bilt/Cardless has implemented this feels misleading at best. I’ve contacted them, pushed back on the charge, and filed complaints with CFPB and my state’s attorney general. If you have this card, carefully check whether your autopay actually pays the statement balance and whether you’re being charged “mystery” interest despite doing everything right.