Bilt Technologies, Inc.Reviews of biltrewards.com

Denied a legitimate dispute

We use Bilt as our rent payment portal at my apartment. I have been using it for 1 year 4 months. The app is continually very slow and laggy, and often, buttons disappear (ie, adding an account). Game at end of month is slow and laggy and does not always open. water bill does not post until due date, and Bilt does not let you pay early. ACH transfers take 1-3 business days, but does not post on Bilt until the day it is due. So annoying!

Built is the absolute worst, it will still not me disconnect my bank account from the credit card that has been canceled for 2 months, it is unbelievable. You cannot talk to anyone. It's the worst, please don't do that to yourself anymore, she just walked out into the ocean and kept going.

Would leave 0 stars if I could. They are holding my points hostage, and have passed me around through various emails and phone numbers for over two weeks without offerring any solution or help. It's the worst customer service I've ever received from any company, let alone a credit card. BILT is a scam to try and get users to miss payments and carry balances by making things as confusing as possible and delaying any sort of response when you have a legitimate question.

Non existent customer service. Bots do not count and when I get transferred to a “live agent” it gets immediately turned into an email which does not get responded to. I have never had such bad service from a credit card issuer and will probably close my account as soon as I spend my points.

The company debited my checking account for my rent and never paid it to the landlord, and then reversed my previous month’s rent payment so the landlord charged me both a late fee and a $300 reversal fee (had more than enough in my account, their processing is just a mess). No customer service to speak of, issues have to be sent via text or email, and their AI bot is no help. Had to initiate a dispute directly with my bank to recover the missing rent payment. Email responses from BILT don’t address the issue. Account closed and never using BILT again.

I am extremely frustrated with Bilt’s customer service. I attempted to book a hotel stay, but I was unable to complete the reservation because the email address on my account was incorrect. The system keeps trying to send a verification code to an email address that is NOT mine. The email listed on my account is incorrect I have been trying to get this corrected for over 72 hours through chat and email, despite being told customer service is available 24/7. I have spent an unreasonable amount of time waiting for assistance with no resolution. This issue has prevented me from accessing my account and booking travel, which is unacceptable. A simple correction should not take days to resolve. I am requesting that Bilt immediately update my account with the correct email address and improve response times so other customers do not experience this level of inconvenience. Very disappointed with the lack of timely support.

The points program SUCKS now. They totally ruined a good system they had before they upgraded to the new rules for how you earn points. I plan to CANCEL my card.