Bilt Technologies, Inc.Reviews of biltrewards.com

I have been with Bill since October 24 when there where aligned with Wells-Fargo. Now that they have changed, I don't see a point in it anymore - its lost its value preposition since it took away the rent-float - I know that's only about 20 days or so of a float but it was worth it along with the other rewards - now with the new higher fees and no float - don't see a point.

Bilt Rewards' 2.0 card transition is a masterclass in operational failure. As a certified project management professional (PMP), I have rarely seen a financial product so recklessly managed. Executive Negligence & Financial Liabilities During the Wells Fargo transition, a $500 ledger discrepancy occurred. Bilt VP Thatcher Foster explicitly instructed me in writing to throw away a physical $500 bank issued refund check. I refused to destroy a legal bank document and proposed a transparent accounting fix. Following my proposal, VP Foster completely ghosted me, ignoring weeks of follow ups and leaving me exposed to clawbacks. Deceptive "Bait and Switch" Rewards Bilt's "Close Friends" tier actively fails to deliver. Three times, Bilt deposited high value rewards (including an ASAP Rocky vinyl and MrBeast package) as "collection credits" with zero clickable interface, expiring worthless. Furthermore, Bilt claimed the vinyl was "sold out" to justify non-fulfillment, only to push a restock notification for that exact item days later. Hostile Promotional Fulfillment After perfectly executing a 10,000 point social media promo, Bilt credited the points but sent a hostile email falsely claiming I violated terms. When challenged, support refused to provide evidence. A Designed Support "Black Hole" Bilt's infrastructure actively blocks help through distinct system failures: The "Black Hole": Submitted tickets simply vanish. I submitted tickets regarding missing rewards that received zero response or acknowledgement, ever. False Abandonment: The system ignores customer replies entirely. I received multiple automated "we haven't heard from you" warnings threatening to close my active ticket, which it eventually did, despite me repeatedly sending the requested proof. Dead Ends & Obfuscation: The app bot directs customers to disconnected phone numbers, while agents conflate separate ledger errors to avoid clean audit trails. Do not trust this company. The marketing is flashy, but the leadership and technology are fundamentally broken.

Bilt took my rent money and never paid my landlord. Has zero human customer service so you can’t get help. I had not responded or acknowledged the issue in over three weeks. Do not trust this company.

The idea of earning points for paying rent sounded promising at first. The experience quickly became aggravating once the platform was used. Information about points, benefits, and program rules was often unclear and overly complicated. Instead of a simple rewards system, navigating the details required constant digging through explanations and repeated clarification. Responses to questions were frequently unhelpful or delayed. Over time, the program became unnecessarily difficult to manage for something advertised as simple and convenient. A rewards platform should focus on transparency and ease of use, yet that clarity was almost always missing.

Trash, don't waste your time. Can't use your credit line for rent. Rewarded bilt cash, unable to use in my area. Everything is locked in their system. Also the concierge is trash in the app. No customer support as well.

I booked a hotel through Bilt Travel because I thought I was paying with points. The interface is very confusing, and I didn’t realize it was charging my card instead. If I had known that, I would never have made this booking. I contacted support within seconds of confirming (before the payment even processed) asking to cancel or switch the payment to points. They refused, saying the booking was non-refundable and couldn’t be changed. I also contacted regular Bilt support, which appears to be separate from Bilt Travel, and only got an AI chatbot that couldn’t help and instead sent me a feedback form. Very frustrating experience. Double-check how you’re paying before booking.

ABSOLUTELY HORRIBLE. Forced to move to BILT by UWM mortgage because UWM made a $100M investment into BILT. BILT is not an honest company, they claim rewards but it is all FAKE!!! Read the fine print - you don't get rewards unless you spend on things outside of rent/mortgage. Don't be fooled. Also trying to contact BILT? Good luck - no phone number listed anywhere, useless automated messages that don't help, and no way to get where you need. RUN AS FAR AND FAST FROM THIS COMPANY AS YOU CAN!!!

Once this used to be a great card earning you points on rent spend. With Bilt 2.0 you now have to put spend on the card to unlock the points. Theu now are partnered with Cardless, and this small institution can not handle the support, leaving you SupportLess, SecureLess and eventually wishing you really were CardLess!