BillabookReviews of billabook.com

Booking through Billabook was super easy and hassle-free. Found a great hotel at a good price and the whole process was straightforward. Definitely will use again for my next trip

Found better hotels I couldn’t find at other platforms for better prices. Great platform overall.

I wanted to praise the website! The service was efficient, fast and accessible. And the hotel we chose was simply excellent, without a doubt I recommend it to everyone

I really enjoyed the service and user experience the website provides

I recently booked a service with this company, and I have to say, the entire process was incredibly easy! There were no hidden fees or surprises, which is always a relief. Plus, when I had a question, their customer service was quick to respond—within just 2 hours! I highly recommend this business for anyone looking for a hassle-free experience. Great job!

The site is easily accessible, easy to use, prices are great, even when comparing to other sites.

If I had known what I was getting into, I would never have booked with this company. My children are supposed to stay and eat for free, but since Billabook refuses to modify my booking or communicate with the hotel, I’m being double charged. This is the most unfair experience I’ve ever had, and it has ruined my entire holiday. I urge everyone to stay away from this agency. There’s no contact number and no assistance. If they do respond, it’s just to say they can’t help and non refundable. Immediately I noticed the error I reached out immediately to these unhelpful folks. This has been the worst experience of my years of traveling. For your peace of mind, please avoid as the wickedness and pain could cause mental deterioration to you. Over 1600 USD gone like that. Avoid this agency!! Avoid!!! It would be unjust to not inform others. UPDATE:- 1. If trying to distort the truth, please come with receipts . Date of arrival was Jan 2nd, 2025 but you received several emails on January 1st and unhelpful and disdainful as always. Also please provide proof of anywhere you informed me of making any modifications at check in. This is indeed laughable at the sort of bold face mistruths emerging from yourselves. You severally told me how you are unable to do anything and kept on brandishing non modifiable and non refundable to me. I mean please provide the proof again. 2. Everyone avoid again. The horror with these people is on a different ball game. Avoid . Avoid. Avoid. When I recover, I would be absolutely available to tell my story. Update:- I had a profoundly disappointing experience with Billabook with this reservation. On Day 1, the children were confirmed charged for breakfast etc as they were recorded as 2 additional guests. I found myself in a frustrating situation. I immediately reached out to Billabook again as I had sent several emails to them before they started getting charged , hoping they could resolve this issue with the hotel. However, April from their booking team categorically stated that it was impossible for them to intervene. When I contacted the hotel again, they informed me that since Billabook was handling my reservation, only they could address the issue. I sent three emails to Billabook on the same day, but the response remained the same: it was impossible to assist. I tried to explain to this agency- Billabook that there would be no additional costs if they contacted the hotel to modify the booking, as the hotel had confirmed that the children would be treated as two additional guests as long as the booking was unchanged and did not include them. After multiple attempts to reach Billabook, I was met with silence. Realizing I needed to take matters into my own hands, I approached the hotel again. This time, I spoke with two staff members, including Mr. T, who listened to my concerns about the agency's refusal to help due to their claim of a non-modifiable and non refundable booking. Mr. T was incredibly understanding and made a note on my reservation to prevent the children from being charged for breakfast etc and to stop the hotel from considering them as additional guests. I am genuinely grateful to Mr. T of the hotel for his willingness to listen and for providing immediate assistance on DAY ONE!!!!! Lastly, any company that believes sending threatening messages to clients after a mishandled situation will improve its public image should reconsider its approach. Providing quality service is a choice, and Billabook should not have taken on this responsibility if they were unable to fulfill it. This is evident from the poor reviews this service consistently receives. Unfortunately, I only discovered this after my experience.

אין עם מי לדבר ביצעתי ההזמנה וכלום לא מייל לא אישור אני אמור לטוס עוד יומיים ולא יודע אם להזמין במקום אחר חבל שכך פניתי למייל שלהם לא עונים