Billabook Reviews | Read Customer Reviews of billabook.com

Billabook Reviews | Read Customer Reviews of billabook.com

Billabook reviews

394 approved reviews, newest moderated first

Johanna R.
Jan 24, 2025
I was defrauded
I insist on having paid a hotel reservation fully and then noticed they charged more, once I had already paid. I got a "in your confirmation: 'Service charge 10% of rate'." by Billabook. Obviously they told me that I had to pay more when I had already paid 322 dollars. They should have told all the charges to be paid, before we book with them to let us decide and not defraud us later.
Response from BillabookFeb 20, 2025
Dear Johanna, Thank you for sharing your feedback. We have already addressed this matter in previous communications. As mentioned, the service charge was outlined in the booking confirmation, which is standard procedure. We kindly ask that you refrain from posting multiple reviews regarding the same issue. Should you require further clarification or assistance, please feel free to contact us directly through the appropriate channels.
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Anonymous
Jan 23, 2025
An experience I would not repeat
I booked a hotel in Punta Cana through Billabook and when I arrived the hotel, they did not honour the reservation so I had to pay a lot more for a last minute reservation somewhere else. Whilst it was a an immensely frustrating experience, it seems like the hotel was to blame and not Billabook. Billabook did refund me my money for the hotel I booked after a few weeks of following up with them. It was not a good experience, but Billabook seem legitimate at least.
Response from BillabookJan 24, 2025
Dear Angus. We're very sorry to hear about your experience. At Billabook, all reservations are fully confirmed and guaranteed. For transparency, we’ve shared with you the response from our supplier, including the hotel confirmation number. However, we are committed to investigating this further. If, for any reason, you were unable to check in, you will receive a full refund. We’ve already sent you an email with all relevant information and the hotel’s response. Please rest assured that we are dedicated to resolving this matter as quickly as possible.
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VANESSA L.
Jan 23, 2025
I booked a trip
I booked a trip, never recieved confirmation. So I went online and cancelled the trip. NEVER received a refund. No one will contact me to resolve over 5 months later.
Response from BillabookJan 24, 2025
Dear Vanessa. Thank you for your feedback. Since your payment was disputed, it is being handled by the relevant department. We will ask them to contact you directly.
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Eugen R.
Jan 22, 2025
Best price
Best price at the moment I+ve made the reservation
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Itamar G.
Jan 22, 2025
Booking thru them was seamless
Booking thru them was seamless! The site is easy to use, offers great filters, and has competitive prices. Customer service was fast and helpful, making the entire process stress-free. Love it!
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shahar C.
Jan 22, 2025
Second try with these guys
Second try with these guys, and again - it all went smoothly! Highly recommend
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DAVID R.
Jan 21, 2025
Good Experience!
I had booked my hotel through Billabook. I was initially worried due to some of the reviews on here, so I reached out to get my hotel confirmation number to verify everything was okay. They got back to me quickly, and I ended up having a wonderful stay at a wonderful price.
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Nabila R.
Jan 20, 2025
Pullman madinah booked 3 days back have received hotel confirmation but after 3 days
I booked the hotel via billabook 3 days back for Feburary 6-8 but I have only received an internal voucher. When I called the hotel they said no such booking exists. I would please request billabook to provide me the confirmation for the booking as it is an important trip. Current update: the team at Billabook was prompt enough and proactive to get back with the booking confirmation that made the booking process seamless.
Response from BillabookJan 22, 2025
Dear Nabila. Our team has shared the hotel reference number with you, which is also available under the "Manage Booking" section. Rest assured, all Billabook reservations are fully confirmed and guaranteed. If you need any further clarification or assistance, please feel free to reach out.
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