Bikes OnlineReviews of bikesonline.com

I recently ordered a bike from Bike's online for my nephew. Unfortunately, it was severely damaged in transit and had to be returned. First off, when trying to contact bikes online you will reach an automated bot, not a live person. If you reach out by email it will take a week for a response. Once I received a response I was offered $30 off to keep the severely damaged bike. At this point I was like wow are you serious? That wouldn't even cover one of the damaged parts. I was told I could exchange the bike for the same one undamaged and I said ok. After returning the bike and 3 days after they received it, I finally heard back from them. They said the bike was no longer available and sold out. I am beyond disappointed in Bikes online at this point. It's been a month of dealing with this and no empathy or slight sign of caring from bikes online. Buyer beware. Poor customer service and returns/exchange process.

First time I gave 4 stars, now I am going to change it for 1 star. After 200km my Helios A 8X began been knocking from headset. I did tied all the screws and the problem been hasn't solved. Tried to contact Bikes Online and no answer..every answer is robotic (phone,mail,chat) So my experience with them is really bad almost horrible...

They have great prices and deliver stuff in good shape and on time.

Polygon bike is nice but Bikes Online client service is pretty terrible. Had some issues, the number listed as a client help phone number seemingly goes to a fax and responses to emails read like canned responses and offer no real, personal help. I like the bike but I will never again do business with Bikes Online, it's just not worth it.

Great bike at a solid price. I got it quickly after ordering, it was pretty easy to put together, and I've had no issues. Right after I bought, the price dropped and they gave me a credit for the difference.

Overall, a very pleasant experience purchasing with Bikes Online and would purchase again from here for my next bike. Website was easy to navigate and customer support is very nice to deal with unlike some other companies. Variety of payment options is appreciated. They even gave me a credit back to my account when the price of the bicycle dropped, honoring their policy. Solid company.

I found my Polygon Xtrada 5 MTB on a black Friday sale. The website is excellent and gives you all of the details that you need to know about the bike. You have a variety of payment options. The company also does an excellent job of advertising its products. The bike looks great and has a modern design. It has outstanding performance for an entry-level priced back. Nothing negative to say. I will use the site for all of my future bike purchases.

I ordered 2 Marin ebikes and just after the 30 day price match policy, they dropped the price almost in (1799 to 999) half. I emailed back and forth with them at least 10 times to come to a compromise, I wasn't looking for 100% of the difference, I would have been happy with half the difference, but they refuse to consider the compromise. I will no longer purchase anything from bikesonline.com or recommend them to anyone else. Had I known the bikes were going to drop almost in half, I would have waited to buy them at 999/ea. *12/11/23. After posting this review, BIKESONLINE.COM decided to give me 50% in store credit. I ended up purchasing parts I really don't need, but didn't want the credit just sitting there online.