Bikes OnlineReviews of bikesonline.com

Follow up on my back order. Right on point. Great pricing. Great product. Shipping quickly and directly. Technical questions answered immediately on assembly and on going maintenance

Great experience while browsing through their website, incredible deals and outstanding customer service, fast and reliable.

Great price, Great product, Fast Shipping and amazing costumer service provided by Juan Rojo.

Easy sizing chart and ordering process. Bike arrived as expected. So far everything feels great. Would buy again.

I'd been looking at the Marin Gestalt X11 for over a year. When it went on sale, I once again compared it against the competition and it won hands down. I used your size chart to make sure it was a fit. You only had the Smalls left and my inseam seemed to be a match. It turns out, the frame was a little small. I backed the seat up to its maximum and all was well. The online ordering process was almost straight-forward but not intuitive. As I was closing the order, I kept receiving pop-ups for a browser extension package tracking app. I fell for the first one and quickly removed it. But then I received another one from a different developer that was just as onerous. I managed to finally skip around it and return to the ordering page. So, minus a half star for harboring the click-bait. I assembled the bike myself with marginal online video assistance. The bolts on the handlebar clamp must have been tightened by a gorilla. They popped when I broke them lose with my cheater wrench but no harm done. The dropper post installation took more time than it should of, but I got that done too. Bikes Online does recommend having a pro assemble the bike. However, I am mechanically inclined and I relish a challenge. I learned a lot that I can use on my next Bikes Online order. But I had to deduct a half-star for the limited instructions for first time buyers, especially on the dropper post. I've ridden the bike around 60 miles a week and its been bulletproof. Bottom line is that I'm happy with the bike and I will buy from Bikes Online again.

I recently purchased a siskiu d5 from this site. The bike arrived in 3 days. I had it together in less than an hour and was off riding! The bike is great, very high quality. I love it, thanks!

Truly great customer service. The purchasing experience has been great from start to finish and after. I spoke to a rep before buying and the rep stayed on the phone with me for over 15 minutes while my power we went out at my home. After the purchase I had a small issue and I would've been happy with some over the phone support but they allow me to service the bike locally at a shop of my choosing and I was reimbursed! I'd buy from there his again in a heartbeat.

Terrible experience. Polygon T8 came damaged. Cheap parts broke later and they would not refund me. Accessories purchased from them also broke. They are a pain to deal with and employ sketchy business tactics