Bikes OnlineReviews of bikesonline.com

Did not respond to several emails. Finally got ahold of someone on the phone and he was helpful. Placed my order. Bike arrived later than anticipated and they sent the wrong color.

The bike I ordered arrived with a flat tire that would not hole air. It took almost a month for the replacement inner tube to arrive, and I really did not enjoy the hassle of waiting so long and having to replace the inner tube before the bike could be ridden. This also took us beyond the 30 day return window, so if other problems arose once we could try the bike out I don’t know how it would have been addressed.

return process is convoluted and frustrating. attempting to initiate a return leads customers into a maze of virtual bots and dead-end phone numbers. This unethical practice appears designed to deter returns and save the company money.

You'll see reviews about bikesonline that conflict with each other, so it's hard to get a feel for whether they're worth the risk. Here's my take. The product: Polygon Tambora G4 Gravel Bike The Good: Simple order process and fantastic speedy shipment and delivery. Excellent packing. It was meticulously packaged and was ready to go out of the box - minus the pedals. The quality of the Polygon bike is awesome. It's heavy, but in terms of fit and finish it's top notch. Unless you look at the brand of components, you'd swear it was a $2k bike. The paintjob alone is stunning. The welds at the BB and frame points look good and I can't find any flaws in the build. The bike is also innovative in that you can convert the wheelbase from gravel to road and change out tires to suit. The Bad: Most of the pictures showed the bike came with pedals so I assumed it did. A lot of higher end bikes, including race bikes don't include pedals, so I'm used to that. But the G4 isn't a high end bike. It's a budget gravel bike. Now pedals aren't a big deal in the grand scheme of things because they're inexpensive. But try riding a bike without them and you'll look like Fred Flintstone trying to walk your bike around. If I had known pedals weren't included I would have ordered them with the bike. Before I decided to grab a set of pedals from Amazon, I decided to make a call to bikesonline. That's where the frustration started. A call to their customer service line gets you an AI computer voice that takes you name, order #, email and phone #. That took 5 minutes because the AI voice kept messing up. I then went to the email ack of the order I had saved and replied to that, indicating that no pedals were included. I got a prompt reply from Bob that depending on the model, pedals aren't included. I replied back that the ad should have stated that given most of the pictures of the bike on the site showed the bike with pedals. I attached pics from their site for his review. I never got a reply, and I'm not going to call again to get another AI computer that will take my information and ignore me. Overall, my impression is that their service is non-existent, which is a shame because the Polygon brand is a good bike. One final thing. I posted a review of my experience on their site, and it was never posted. That explains why there are zero reviews for the bike. Their site also claims that they have the "highest rated bikes online" with "25000+ google reviews". If anybody can find such reviews, they're more of a google data miner than I am. My advice to Polygon is to find another distributor. Their brand is worth more than bikesonline. Your experiences may vary. I've seen other people say that they wish they had purchased from their LBS, but my local shop has about the same level of service as bikesonline. Maybe this is the new normal.

It was not a good experience at all because I received the wrong product, however the support was very good and finally I got my bike and I really enjoy it now.

Crank fell off can’t get a return call. New bike my son was on the bike and we were lucky he remained in control. Shimano Deore hollow crankset.