Bikes OnlineReviews of bikesonline.com

The bike is excellent, and arrived on time and was packaged nicely.

Bike arrived early and in excellent condition. 5 stars!

Great service & my son loves his new mountain bike he got for Christmas!!!

I ordered a bike for my son last minute (Dec 16th) and estimated arrival date was a day or two after Christmas. To my pleasant surprise, tracking updated that it would be here Christmas Eve. I then received an email that it would be delivered even 2 days before that! California to Massachusetts in just a few days. There was a promo for $100 worth of free products (great deal! )with the bike purchase. I chose a helmet. The helmet didn’t arrive with the bike (not a big deal because it was free and I was happy to have the bike before xmas!). I emailed them Christmas night and had a reply the same day! I provided them with details of product and order #. Within 2 days they had great communication with me and resolved the issue and the helmet is being shipped and they sent me tracking number. Bike was in perfect condition and fantastic service. Highly recommend!

Everything was fast and easy. Got my bikes 11 days after ordering. They came perfectly tuned. Very satisfied

I had a great experience with bikes online from navigating their website, finding the bike I wanted to the shipping and taking delivery. The box came within 7 business days, had no shipping damage and the bike was neatly in its box. I put the bike together, gave it a little tune up and have ridden my bike for 6 long rides without any issues. I will continue to use them for my future business.

I recently had an incredibly frustrating experience with BikesOnline that compelled me to share my disappointment. I placed an order and endured a three-week saga of delays and misinformation. Initially, I was told about a backlog causing shipment delays, but after patiently waiting, I was hit with the bombshell that my bike was unavailable. The lack of consistency and transparency in their communication was infuriating Attempting to reach their support was a futile exercise. Three days for a response, with an undertone that made it feel like I was the problem. To add insult to injury, the promised phone line was non-existent. In essence, BikesOnline's customer service is a colossal letdown. If you value your time and money, steer clear and opt for a conventional bike shop. This experience has been nothing short of a nightmare.

I absolutely love my T7! Shipping was fast and bike was packaged great! Unboxed and set it up in about 30 minutes. It was nice that all the tools required were included with the bike. I’ve had the bike out on trails three times now and has done great, especially considering I’m 6ft and 345lbs. I would recommend BikesOnline 100% and the T7 is a great bike!