Bikes OnlineReviews of bikesonline.com

Fantastic products at an unbeatable price! Everything came as-pictured, and is great quality.

Buying the bike was fine, trying to get warranty issue resolved was not. Blamed me for how they put the bike together. I won't buy from them again. I won't discourage others but will caution them.

It was a great experience. Expected some minute troubles with shipping and they were prevalent. But bikes online was there to comp. Every step of the way. Paid for the wheels to be trued, brakes, rotor. Then piled on a gift card on top of paying for all repairs. If you want to avoid the haggle and price of your local shop. Buy from bikes online.

This has been the worst company I have every dealt with in my life. Purchasing was the easy part and pray that you do not run into any issues like I did. If you have issues, you will NOT be able to get to a live person.... you deal with bots after bots, which is super frustrating considering you paid a thousand + for the bike. The live chat on the site is a fake, you will not be able to live chat. The book a call is also a fake. I booked a call, two people ghosted me. I decided to return the bike within 30 days due to couple of issues and I was told (over email) that I need to pay for original shipping of $79.... REALLY?!!! The bike had issues but I need to pay.... get the *beep* out of here.... bad company that's NOT on customer's side. I would recommend no one orders from this place.

Upgraded my road bike. Online chat bot was the best chat experience I've had. Responsive like a person and knowledgeable for my questions. Shipping was great. Product is great. I'll be back when I'm ready to upgrade my MTB.

I was sent the incorrect bike. I tried to contact them and got the run around from Bob the Bot the automated system response. I've spent the entire afternoon trying to get a response. I wouldn't do business with them again even for 1/2 price. The fact a human can't call about a 2100 purchase snafu is insane.

Buying experience was good, delivery was on time and very little effort putting together the bike. Overall Satisfied customer. One recommendation is to mention the bike color customers will be receiving when purchasing the bike. My A9X was showing black color when I purchased it but when delivered it was PRISM color.

Of course the low pricing,and you get top components and up to date geometry frames I own 3 bikes from them Siskiu D6,siskiu T8 and now the almighty Collosus N9. Bikes Online have the best selection on Polygon Bikes ⭐️⭐️⭐️⭐️⭐️