Bikes OnlineReviews of bikesonline.com

Recently returned a Siskui T8 , HORRIBLE EXPERIENCE , multiple issues , the box was battered that was my first clue , when i opened the dropper seat cable was pulled out and the Cassette was a Sunrace , it was suppose to be an SHIMANO SLX as advertised , when i called to complain they stated that it was written on their site that they may change parts depending on supply , problem is they are down speccing and not even putting equivalent parts , also they didnt even aplologize about it , other brand like trek would give you a discount towards their store , Their customer service is also bad , no one picks up the phone , you leave a message and they email you back , when you email takes 2 days before they get back to you. I can understand that they are not as big as other bike brands but the overall experience male it totally not worth it . if your looking for a bike , save a little more and just go to consumer direct bikes like Canyon or Ferazzi. I am spreading the word to warn other cyclist

SCAM ALERT!!! Wrong size delivered. Has major issues. Is now on sale for $600 less. ABSOLUTE GRUBBY SCAM of a store! Avoid, avoid, avoid.

Although I had decent experience with this vendor in the past, they recently sold me a bike they did not even have in stock and shipped me the wrong bike. It took over a month from the order date to get a refund. I am sticking with local shops and more reputable companies after this.

FANTASTIC from start to finish. Bicycle was half the price of market value. It came in three days. The instructions were excellent and assembly very easy! The challenging parts of the bike were already put together. I only had to connect the handle bars, front wheel and pedals. ALL of the tools were included. Nothing was missing! I LOVE my 2023 Marin DSX2 gravel bicycle!

This is the worst customer service ever! I purchased a Marin San Alselmo. When the bike arrived on 7-21-2023 the brake line was leaking. I immediately called and got voicemail. I sent a note that night on the website with pictures of the issue. It was a Friday evening so on Monday they sent me a note asking for more pictures, which I sent. They said they would contact me within 48 hours. I followed up with a call and an email after 48 hours since I had gotten no response. After 3 days I get an email telling me that they are waiting on the manufacturer to handle the warranty. I keep following up by email and still no response. I called 11 days after getting the bike and nobody answered. Their voicemail instructed to leave a message or send an email and someone would get back to me in 48 hours. I finally after trying all the prompts on the phone got someone in sales. I tell them I want to send the this bike back. I have had it for a over a week, can't ride it, and can't get any service. They said they would call me back in an hour with instructions on how to return the bike. Four hours later, still no call. I contacted the manufacturer and they said they had NEVER gotten anything from BikesOnLine about any warranty work. Marin was great, they are standing by the bike and set up service at a local bike shop to handle the issue under warranty. BikesOnLine got my money but was no help at all. I will never buy a bike from them again. Horrible service!

Simple order, pedals. Not sure why they couldn’t inform me that they were mailing in a way that I would have to actually be at my house when the product arrives. Not sure why they can’t just arrange to leave it at the door. Now not only did I order petals but I ordered a task as well but don’t try calling customer support because they have no customer support. They have a chat line, which is a robot and the phone number for customer service always goes to voicemail, good luck getting a call back. Will never order from this company again and advise it. No one else does either.

OMG I swear either dumb as a box or rocks or from another country that doesn't understand English. 1. I ordered 1 bike, 1 extra set of pedals 1 pump. GOt 1 bike, 2 extra pedals and 2 pumps. Asked them 4 different times how to return. Thier last reply was, sorry u no longer want your bike here's how to return it.. OMG The bike had a few issues 1 resolved fast the other they argued with me b4 I told them to come get it if they dont fix it now. I sent pictures proving the clamp was bent and wouldnt fit the bars, their reply all clamps are the same.. I sent pictures proving the cable to the seat post was 2 short. Finally, I took it to the bike shop and the bike shop told them. After argument they paid for it 2 be fixed. Well I'm waiting to see the charge back. Bike is great but service sucks.

Pretty sure they hide their negative reviews on their site, lol which is pretty shady tbh, I posted a negative review and it doesn't show, last negative review is from like a year or more ago.