Bikes OnlineReviews of bikesonline.com

Awesome bike and great service. Has a problem during the purchase, but was resolved quickly and efficiently through phone calls and emails.

Everything went as hoped. Good company experience, ordering was easy and the process was simple and clear. The bike arrived a day early. And the bike itself? That's a different review, but suffice it to say that I am very pleased. It's better than I had anticipated. I am referring friends to BikesOnline.

Great communication, and available replacement parts for everything

anyone looking to upgrade their current rig, and perhaps even first starting out should consider Bikesonline, and the marin line. with the exception a hangup with fedex- they are brutal- everthing from selection to payment and shipping, to my first ride was seamless. the packing system protected the bell incredibly well! full 5/5 reccomendation!!!

I recently purchased a bike from BikesOnline.com, and the experience has been deeply frustrating and aggravating. Upon delivery, the bike arrived damaged with missing parts, rendering it unusable. This was especially disappointing given I had plans for a trip that weekend, which were ruined due to the bike's condition. I reached out to their customer service for assistance, only to be greeted by a bot named Bob. Although Bob acknowledged my issue, the response was delayed by almost 12 hours with a promise that a member of the Tech/Warranty team would contact me. This added to the frustration, as there seems to be no direct way to speak to a human for immediate resolution. My complaint about the damaged and incomplete product was met with a request for patience while my case is reviewed. This approach to customer service is unacceptable. Customers should not have to wait indefinitely for a resolution, nor should they struggle to communicate with a real person about significant issues like receiving a damaged product. The entire process has been a terrible experience. It’s not just about the damaged bike and the missing parts; it's about the lack of prompt, human customer service and the inconvenience of not having a bike for my already paid-for trip. This situation reflects poorly on BikesOnline.com's commitment to customer satisfaction and efficient problem resolution.

The site is easy to navigate, great options to purchase thru payments, and the shipping was fast! This was my 2nd bike purchase and I'll go back when I'm ready for my next one!

My experience with bikes online was amazing. I added the bike to the cart, filled everything out. All I had to do was hit purchase, but I left it on that page for over 5 hrs. Got an email they were holding it for me. I got a call from Juan to see if I was having issues with anything or second thoughts. I then explained to him, that I have a wife and you don't hit that purchase button till she says yes. Finally I had permission, this company was so great to work with, answered any questions I had, and they watched the shipping until it arrived at my door step. They contacted me multiple times when the package was delayed a day. Even contacted FedEx. The people were wonderful, and I couldn't be more happy. Thank you and I am grateful for my experience. You all were wonderful

Bate and switch do not buy from this company at all paid 1800 dollars for a 2024 t7 bike and they switched out the parts that were advertised for real cheap ones will not help me at all and customer service just keep going on about you should have looked at the disclaimer that they can switch out the parts but the parts are not better cheaper and bad this is how they can sell the bike so cheap you get what you pay for buy at your local bike shop you will be much more satisfied and won’t regret buying