Bikes OnlineReviews of bikesonline.com

Customer service just does not exist. Be prepaired if you have any issues with your package you spend days not to resolve the issue but just to hear 1 response from someone with some general info... terrible experience. Very surprised they are still in business, will never ever order something from their store

Great service, easy and accurate site, with great products at great prices!

Products are decent. Customer service is the worst I have ever seen from a company! I ordered a bike rack and realized the hitch size was wrong. I tried to cancel my order before it shipped so that I would not lose out on the shipping cost after I returned it. I spent 5 days trying to reach a human and would only get bots. I emailed, called, live chat, and even took an "appointment to have a bike expert call me." Not a single human got in touch with me once! Finally, some guy named Kenneth told me, via email, that my order was canceled and I would see a refund. 24 hours later, I got an auto generated email saying that my order has shipped. It has been IMPOSSIBLE to speak to anyone. Personally, I will never buy a product from this company again because the customer service has been so poor and unprofessional.

Good bike, terrible customer service. I ordered and paid for the bike, the card was charged immediately, but no information on ship date, tracking number or any reference in my ORDERS page on the website…there’s still NO history so, it’s like I’ve never ordered anything that cost over $3K. On the 10th business day I started calling the customer service line, using the automated text and conversation tool…ALL BOTS. Two days of promised callbacks — nothing. At this point I figured I was SCAMMED. I disputed the charge with my bank, the next day I get an email saying the bike will arrive today — and it did. My son really likes the bike, I worry if I ever have to use the 5 year warranty, cause I couldn’t get a person to replied or call me back — just BOTS. I’m shopping for a bike for me, I’m undecided whether to give BikesOnline another change…I like the product, the service is an emotional rollercoaster.

I had a great experience. I bought my kids their first mountain bikes and we are very happy with the quality and shopping experience. It arrived on time, just before Christmas. One of the boxes had a big dent on it, but it was packaged well inside so there were no issues. Will definitely use this company again in the future.

I have bought two bikes from bikes on line. I have had good luck with the bikes but the service is terrible any more. I am trying to get parts to repair my Sisku T8 I have contacted them 5 times now with no response. They have a chat bot that answers the phone and answers the emails. Not sure what happened they use to be a good company to deal with.

The price was great, the ordering process easy, shipping was fast with automatic updates, and the bike was boxed up very well. Gears and brakes were adjusted perfectly, assembling easy (good instructions were provided as well) and the Polygon D7 has been a blast to ride; it has a no-nonsense, simple and unpretentious feel which is all I’m looking for in a bike. Great value for the price. I would buy from Polygon again.

The bike I ordered arrived with a flat tire that would not hole air. It took almost a month for the replacement inner tube to arrive, and I really did not enjoy the hassle of waiting so long and having to replace the inner tube before the bike could be ridden. This also took us beyond the 30 day return window, so if other problems arose once we could try the bike out I don’t know how it would have been addressed.