Bikes OnlineReviews of bikesonline.com

Excellent quality bike! They delivered in perfect timing...the eve of my wife's birthday. Such a classic vintage bike that the she barely gets to ride it, the kids love it so much! Highly recommended!

No update to my order and cannot talk to a live human. Emails are bot response as well. F this company.

Awesome website. Flexible payment plan. Fast shipping. High-quality bicycles for extremely reasonable prices. Best value in the bicycle industry!

I purchased two bikes from a company called Bikes Online, spending a total of $3,200. I was supposed to receive the bikes within a week, but the delivery of the second bike was delayed by over a month. When the bikes finally arrived, I discovered that the rear shock on one of them was defective. I contacted their warranty department, but they have repeatedly sent me the wrong part, despite my providing multiple pictures and a video explaining the issue. They have sent me the incorrect part twice, and I have been unable to ride the bike for over two months. Frustrated with the situation, I decided to return the bikes. It has now been over three weeks since I initiated the return, and I am following up via email regarding my refund. Finally, I received a refund, but it was $352.19 less than expected. Additionally, they informed me that I am responsible for shipping charges, even for the damaged goods they sent. Make it persuasive I purchased two bikes from a company called Bikes Online, investing a total of $3,200. Initially, I was promised delivery within a week, but the arrival of the second bike was delayed by over a month. When the bikes finally arrived, I was dismayed to find that the rear shock on one was defective. Despite my efforts to resolve the issue with their warranty department—providing multiple pictures and a detailed video explanation—they have repeatedly sent me the wrong part. This has left me unable to ride my bike for over two months. Feeling incredibly frustrated with this experience, I made the decision to return the bikes. It has now been over three weeks since I initiated the return, and I am following up on my refund. Eventually, I received a refund that was $352.19 short of what I expected. To make matters worse, I was informed that I would have to cover shipping charges, even for the defective goods they sent. This treatment is unacceptable, and I am seeking a fair resolution.

Found an issue with my e-bike from day1 that I can prove was always an issue (i have a photo on first ride with missing part) and they seem unwilling to do anything to resolve it.

I placed an order for a GT Grade Sport (Size S) on April 17, paid nearly $700, and as of April 24, it still hasn’t shipped. The status remains “Preparing for Shipment” with no updates. I reached out to support and got a generic response from a bot saying someone would follow up. No one ever did. This is not the level of service I expected. BikesOnline advertises fast fulfillment, but the reality is a frustrating lack of communication and transparency. Buyers, be cautious.

I ordered a shoes 4 days ago and they haven't shipped yet. I tried to contact customer support via multiple Chat & call, but never contacted anyone or no one called me back. And their live chat service don't even let me complete the request.

This website is a scam. I ordered 2 helmets and they only shipped me one helmet. Even the FedEx invoice shows that 1 box was shipped and it had the dimensions to fit one helmet. I tried calling but they do not answer the phone...you can only leave a message and they didn't call me back after I left a message. I filed a ticket using their online system...but still no response. I was charged almost $100 per helmet so they still owe me $100 for the helmet I did not receive. I filed a claim with my credit card company. I will never order from them again. Maybe this review will get their attention and they will finally call me to correct the order.