Bikes OnlineReviews of bikesonline.com

Company website was easy to navigate, description of bike was accurate. Checkout was easy and straightforward. The bike arrived in 5 days due to distance. I am on the East coast. Bike arrived in perfect shape due to the shipping box being sturdy. Assembly took about an hour ( I don't have a bike repair stand to hold bike) Iam glad I ordered the XL as a large would have been too small. Iam 6'1 270lbs. 32 inch inseam. So far I have had no issues with the bike nor do I expect any. This bike rides like a dream. I had never heard of Polygon but I am glad I found them. About Bikes Online. The customer service is amazing. I had a question and the response was quick, concise and answered in a timely manner. Thank you Bikes Online we will do business again.

Second bike through bikesonline and generally very satisfied. The bikes have both been great! Shipping was smooth both times (with this most recent taking only 1.5 days!). Only issue is the Superior XF 979 rc I just bought showed a dropper post in every advertised picture but didn’t come with one. Upon further looking I now see a brief mention of “dropper post ready” in the description. Wish that was most obvious at purchase. But again, still quite satisfied and would recommend!

Bought a Polygon Siskiu T7 that arrived with a piece on the fork damaged and unusable. Finally got through to customer service (which was difficult and frustrating as you have to go through an AI assistant). Was sent a replacement part which ended up not being the correct part. Attempted to get back in touch and have to jump through even more hoops and fight to get in touch with someone directly. Shouldn’t have to fight this hard to get a problem fixed on a big ticket purchase.

The derailure hanger fit my xtrada 7 perfect. Going to order again as a back up

Good deals from a trustworthy business, I’m all in

Bikesonline had the best price for the helmet I wanted and got it to me before my park day!

I ordered a Polygon Siskiu T7, and it arrived pretty fast! Got to try it after a few days and it definitely lived up to what they advertised. And the fact that their website loaded pretty quickly on my horrible internet made it even better AND it got delivered to me pretty fast as well. Would recommend

I purchased a Superior XF 979 TR from BikesOnline, and on my very first ride I noticed the bike was rattling heavily on the trails. The rear suspension was creaking (which I managed to fix temporarily by applying fresh grease), but the fork still makes loud noises and clearly has issues. Later, I found out that the derailleur hanger doesn’t screw into the frame properly — the hole in the frame is too wide in diameter. That’s a serious manufacturing defect. I contacted BikesOnline support, but the agent didn’t help at all. They said they’re “waiting for a response from the manufacturer” — it’s been over two weeks, and nothing. No real update, no solution — just stalling. Extremely disappointed with both the product and the support. This was my first and definitely last bike purchase from BikesOnline.