Bikes OnlineReviews of bikesonline.com

I have MTB’ed my whole life but a friend has been encouraging me to get a road bike. After lots of research, I went with the Strattos S7X as my first road bike. With about 10 minutes of putting together, I was up and going. After a 100 miles on it, I am loving it and am now a big POLYGON fan. Can’t recommend highly enough for those wanting to spend less than 2k on a road bike. Highly satisfied. I am going to go with wider tires and tubeless but other than that, it’s ready to roll.

Just stick to bike shops or verified, trustworthy online shops. I placed my bike on order before the holidays (always expect delays), I had to open a PayPal dispute (because after 3 weeks with the shipping status was still in the 'Pick' category) to receive an answer from their team. They heavily use AI chatbots (to ill-effect) and the likelihood of talking to an individual is very slim. After their response, they agreed to refund me my purchase amount. A week after still nothing so I had to open another PayPal dispute regarding the lack of refund. After two PayPal disputes and over a month of waiting I finally got a refund. Just find another bike elsewhere and save the hassle and frustration of working with an AI company.

Everything went smooth with the purchase of a new bike at bikesonline. My bike arrived fast, and it is an amazing bike. Before I bought the bike I wanted to talk to someone at this online store so, I had to set up a time a representative to call me to talk to me about bike sizing. Great costume service. I am really happy about the whole transaction.

Shipping was fast, communication was good throughout the order, and assembly was easy! My son totally loves the Siskiu D24. Great components and geometry. Suspension is super plush and fits him just right. Stoked the he finally has a bike that can keep up with his level of riding. He’s now out there side by side with me and it won’t be long and I will chasing him!

My daughter is so hyped for this bike! It’s a big upgrade from her little LOL Surprise bike. She now asks, “Dad, can I go ride my bike? I’m craving my bike.” The bike shipped fast, it was easy to put together, it’s got a solid construction, it looks super-cool, and it’s very lightweight compared to a steel equivalent. I’m very happy with this choice and so is my daughter.

I do not think there is a customer service for customers. I purchased a Ebike with some extra parts that I’m not going to use so I have called over 10x with no response except a AI voice the does not give you the information you need. I drove over 160 miles to the shop in Carlsbad Ca only to have no one answered the door to come in. It’s now been over the 30 day retains I’m out $162 in parts and $70 in gas to drive to Carlsbad. I’m sorry but I will never purchase anything or suggest to someone buy something at bikesonline ever.

My new Polygon Siskiu D7 is awesome from the short ride I was able to fit in before snow, can't wait for spring. The sizing tool was good but then Bikes Online was a huge help making the fit perfect when they really didn't have to since everything was as advertised. Customer Service Bob & Landon were excellent

The bike shipped fast and was easy to assemble. Once it was ready to ride, everything was working great. Will consider this shop again in the future.