Bikes OnlineReviews of bikesonline.com

My only complaint was FedEx through the box on its side busting the derailleur hanger .The box was open upon me receiving it. Due to the paper tape that was used to seal the Box.I had to contact you guys giving you the serial number and the order number and pictures in order to get a replacement derailleur hanger .I could not go on a church bike ride that was previously planned due to my bike was busted upon receiving it. I was completely crushed by this and nobody really seemed to care. So I highly recommend to anybody that wants a new bike to go to their local bike shop to purchase one there and to avoid purchasing them online. Because those that are shipping your products don't care about the consumers product. I've also read multiple complaints about people's bikes being busted upon receiving

I really enjoyed getting my bike from the website. Awesome bike. Delivered with care.

The customer service is the worst I’ve ever experienced. They sent me the wrong item, and I had to wait a long time to get any response. They barely replied to my emails and promised a partial refund for sending the wrong color. So they did. However, one of the items never arrived, and I’m still waiting for them to respond to my email regarding a return and full refund. I would never recommend this website for shopping.

They estimated a ship date of 12/8, then moved it to 12/15 and then again to 12/29. Each time I had to call and email multiple times to get an update.

I bought a bike from Bikes Online and it was the best thing I could do. I recommend everyone to do it because it is reliable and that is why I give it 5 stars.

Nice bike once I got all the kinks worked out. My local bike shop had to make adjustments to all the gear cables and brakes. Added a fork stem extension and better saddle. The stock setup has the handle bars way too close to my knees.

Good experience. FedEx completely trashed my box. Check to make sure parts have not fallen out of box. Pedals are little on the cheap side and grips. Will likely upgrade. Great bike though and awesome value!

First time as Bikeonline customer and I'm very satisfied with the process from the beginning until I purchased my bike. Customer service are excellent and everyone are very helpful and courteous. I will highly recommend bikesonline!