Bikes OnlineReviews of bikesonline.com

Very trustworthy company. Fast shipping and items were received as described.

I really wanted to buy a Polygon Siskiu T8 from Bikesonline. Prices went up after the tariff situation which I understand. The bike I wanted was out of stock, so I signed-up to be notified when it was back in stock. I was notified TWICE in the same 24 hours that it was back in stock, yet multiple checks showed the size and color I asked for was still out of stock. Now it is shown as discontinued, and the only option is to by the UDF version which is several hundred more for only some minor geometry tweaks. So, the price went from around $1500 to $1800 and now to $2500. Talk about price gouging! In addition, their "Free shipping over $99" does not apply to bikes. Read the small print, I guess. They add another charge automatically at checkout for free returns. I didn't ask for that. I'm telling you, this company reeks of dishonesty. While I REALLY want the bike, I've resigned myself to look at other brands and different retailers. I'll likely stick with my LBS which is ALWAYS a better option anyways. And, you know, the price difference isn't that big anymore. Buyer beware -- if they treat you this way before the purchase, I can only imagine the train-wreck afterward. Sigh. OK, now I'm moving on. :)

Buying exp was good....but BEWARE their prominently advertised "Free Returns" policy does not cover anything but bikes (presumably). Bought a Helmet that was too small (even though it was largest that they had) and returning a $35 purchase at my own expense (esp given their over the top return requirements) will be pointless in terms of cost. Worse still was how long it took for them to acknowledge my return request......definitely would not trust them with a larger and more expensive item. I will stick to the local bike shop from now on.

I bought my grandson a polygon mountain bike for around $600 in July of this year (2025). When I received the bike I was quite pleased with its look and quality. He, of course, loved it! He rode it nearly every day until November, when his mother called me to report that a pedal had fallen off. It seems there was a defect in the threading of the crankarm, which I came to learn is a fairly common problem in mass-produced bikes. Well, Bikes Online asked for a couple of photos and took care of the problem immediately! My customer service agent, Marinela, handled it exceptionally well. Stuff happens! It is gratifying to know that this company stands behind their products! They took ownership and rectified the situation to my satisfaction. I have nothing but good things to say about Bikes Online. Good product at a good price.

I was on the fence about an online bike purchase, but Bikes Online delivered a nice Superior XP 929, the assembly was less than 15 minutes and the bike was ready to ride with no initial adjustments needed out of the box.

Frame was as described. Good value for the price and quick shipping.

I had purchased a bike for over $2,000. Not the most "expensive" but still over $2,000. I had an issue with my bike. It had an unsual front derailleur problem where it was loose that wasn't consistent with any force or anything. It was loose where the it was screwed it apparently too tightly and it cracked. I sent a video to customer service. They told me: "You may take your bike to your local shop so they can inspect and determine the issue with the front derailleur. Once it’s fixed, please send me the receipt, and we’ll refund you for the service cost." So then I took it to a local store like they told me to. They serviced it. I then submitted the receipt. Afterwards, they claim that they do not refund replacement parts and indeed do not refund the service costs. They then state that they need to go to the manufacturer's warranty claim. Instead of doing this, they closed my ticket.

Website was easy to navigate and order the bike frame that I saw. Delivered as promised.