Bikes OnlineReviews of bikesonline.com

Did not respond to several emails. Finally got ahold of someone on the phone and he was helpful. Placed my order. Bike arrived later than anticipated and they sent the wrong color.

Bikes online is a solid website. I use them fairly often.

The sizing chart and reviews were spot on. Yes the bike is heavy, but I dont have to worry about it falling apart. Rides great shifts smooth. After running around 70 miles on it, I would definitely buy it again.

Do not buy from these people! This is my 2nd bike. 1st one was great, but I lived in SoCal - shipping was easy and it was an analog bike. My 2nd bike is the Tambora eBike ($5K) and shipped to Central Fla. - not so great! When the bike arrived, the FedEx driver had to pick up all the boxes that had crashed during delivery - I had to tell the driver to get the F off my bike as he was standing on the box laying on the floor picking up all the other boxes - NOT COOL! The box was DESTROYED!!! He was looking inside the box for damage. I opened the box, pulled out the bike still fastened together and inspected it - it looked OK so I accepted the bike. Next comes assembly. All ok until I put the seat on - missing ALL the seat post fastening hardware - can't ride the bike. Next comes the eTap shifters - one won't connect. I have to go to Grok to learn about the system. After some time, I discover that both shifter batteries are bad (WTF) and the "B" bolt is out of alignment. I called 3 times, used their stupid chat bot, then finally left an email for someone to contact me - crickets!!! No documentation of ANYTHING or where to find it or how to set it up, connect it - nothing! The manual is not even for this bike - trash! There are some accessories that come with the bike, some are obvious and some I have no idea. Poor customer service. Still can't ride my bike - I hope the motor works!!!

I was a bit skeptical of this site/company. I found a great deal on a Superior 939 Aluminum XC bike on their site that seemed way too good to be true considering the part spec on it. Contacting someone via the listed phone numbers didn't work well but I submitted a contact request form on the site and was reached out to by Ryan Stock at the company. I had a phone call with him and he answered all my questions. And now I have a killer, pretty much race ready, xc bike in my stable. Can't thank Ryan enough for his help and putting my unease to rest. I will for sure be checking their site more often for other gear as well. Shipping was very fast, and assembly was excellent. I just had to put on some pedals, attach the dropper cable, attach the bars to the stem, and get the air pressure sorted and it was ready to go.

Great company, very helpful! Great products!

I received my Xtrada 6 within a week. Everything went together easily. Unfortunately the rear brake had some squish to it and the dork disc rubbed the cassette (not enough clearance). Contacted customer service and they were very helpful. Recommended bringing it to my local bike shop and having the problems diagnosed and assured that BikesOnline would reimburse the costs. My shop determined that the rear brake needed to be replaced. They also removed the dork disc on my request and trued up the rotors. BikesOnline agreed to send out a new rear brake with next day shipping. My shop installed it and got the bike running as it should. BikesOnline refunded the labor costs and made everything right. So was the bike perfect out of box? No. When buying a new bike, we expect perfect, but things happen for whatever reason. The most important part is that BikesOnline owned the issue, communicated clearly, presented all options, and made good on what they promised in a prompt timeline. The Xtrada 6 is a solid entry level bike. Sizing is true as advertised. I am 6'1 with 35" inseam and XL fits well. I have adjustment both ways, so a L would have been a bit crampt. Very pleased with this bike! Thanks BikesOnline and rep. Jeredi.

The purchase process was simple. Making a large purchase like this online always brings anxiety. Bikes online has neutralized the stress. The packing of my bike also was a work of art, the instructions were laid out step by step to allow someone with no experience to fully assemble a e bike within a couple hours of it arriving on my doorstep. Your advertising stats the importance of simplification and customer service two very important aspect of the buying experience, both those goals were achieved in my interaction with bikes online…thank you