Bikes OnlineReviews of bikesonline.com

The Polygon Tambora G4 has honestly been one of the best bike purchases I’ve made. It’s comfortable, fast, and super fun to ride on both pavement and gravel. The value for the money is amazing, and my experience with BikesOnline was smooth from start to finish. The bike arrived well packaged and was almost ready to ride right away

Unfortunately my BikesOnline experience has been horrible. I was buying a bike for my daughter's birthday and they said it would arrive April 13th. After it didn't show up for weeks I tried to contact them but there was no way to get ahold of a real person. They kept saying they would reach out to me within 24 hours but that never happened. They finally shipped a bike and it arrived May 7th. When it came it was the wrong bike! They also asked me to install an app to track the shipping that asked for access to my email on my phone! Be careful!

Competitively priced, quick shipment, and a seamless process. I will return for another purchase.

Horrible customer service. Polygon bikes are nice but bikes on line is the wost. Don’t waste your time. Ordered a $2000 bike on April 19th. On April 29th they issued a refund without explanation or even a chance to maybe pick a different model. They don’t give a crap about any sort of customer service. I am sure I can find someone local to take my two grand.

Their price match is a scam. They say they will price match anything, but then have a giant list of restrictions to save themselves from having to actually follow through.

Horrible customer service, absolute joke of delivery times. Don't waste your time.

Delivered a trustworthy product, quickly and easily. Had my helmet been damaged in transit, or delayed, I may not have had the protection I needed. After being struck by a car, while riding, the helmet performed perfectly. I could have been more seriously injured if not for the mips technology.

AMAZING CUSTOMER SERVICE AFTER PURCHASE I bought a Polygon Siskiu T8 a couple years ago from BikesOnline. Back then they were great but kind of expected during the sales process. It wasn’t until a couple years later that I found out what their real customer service was like when my derailleurs’ inner plate snapped. I have not ridden this bike for what its capabilities are and done very little trail riding… and the bike shows it. I sent the information to “Mia”(Marinela)with pictures of the bike and the derailleur she told me it was out of warranty with Shimano since it had been over two years. From a business perspective, I totally understand that, but Mia stepped up and told me that she would reach out to Shimono and see if they would honor their warranty based on the limited use of the bike in the condition shown of the bike in the derailer at the time it broke. During this whole process, Mia took the time to send me pictures and video links trying to help me through the process and to understand what had happened. Not only did she stand by her word, but she went above and beyond what I expected from customer service when there was no return for the company except to support their customers. They knew from my account that I’m not a heavy rider or a customer that purchases often but I know now that if I need anything, Mia and BikesOnline.com. Thank you Mia!! And BikesOnline!! I bought a Polygon Siskiu T8 a couple years ago from BikesOnline. Back then they were great but kind of expected during the sales process. It wasn’t until a couple years later that I found out what their real customer service was like when my derailleurs’ inner plate snapped. I have not ridden this bike for what its capabilities are and done very little trail riding… and the bike shows it. I sent the information to “Mia” with pictures of the bike and the derailleur she told me it was out of warranty with Shimano since it had been over two years. From a business perspective, I totally understand that, but Mia stepped up and told me that she would reach out to Shimono and see if they would honor their warranty based on the limited use of the bike in the condition shown of the bike in the derailer at the time it broke. During this whole process, Mia took the time to send me pictures and video links trying to help me through the process and to understand what had happened. Not only did she stand by her word, but she went above and beyond what I expected from customer service when there was no return for the company except to support their customers. They knew from my account that I’m not a heavy rider or a customer that purchases often but I know now that if I need anything, Mia and BikesOnline.com. Thank you Mia!! And BikesOnline!! Customer for Life Trevor Thompson I bought a Polygon Siskiu T8 a couple of years ago from BikesOnline. At the time, their service during the sales process was great — but honestly, that’s somewhat expected when making a purchase. It wasn’t until a couple of years later that I truly experienced what their customer service was like. Recently, the inner plate on my derailleur snapped. I haven’t ridden this bike anywhere near its full capabilities and have done very little trail riding — and the condition of the bike clearly reflects that. I reached out to Mia and sent pictures of both the bike and the damaged derailleur. She explained that the Shimano warranty had technically expired since it had been over two years. From a business perspective, I completely understood. However, Mia went above and beyond by offering to contact Shimano directly to see if they would still honor the warranty based on the bike’s limited use and excellent condition at the time of failure. Throughout the entire process, Mia kept me informed, sending helpful photos and video links to guide me and help me understand what may have happened. She truly took the time to help rather than simply closing the case. Not only did she follow through on her word, but she exceeded every expectation I had for post-purchase customer service. There was no obvious benefit to the company other than standing behind their customer — and that made a lasting impression. Even though I’m not a heavy rider or a frequent purchaser, they treated me like a valued customer. I now know that whenever I need anything bike-related, I’ll be coming back to Mia and BikesOnline. Thank you, Mia — and thank you, BikesOnline! Customer for Life, Trevor Thompson