Big O TiresReviews of bigotires.com

I took my F150 to have my AC repaired. After already charging me $475 for repairs, it would stop working after a day. Then they decided there were metal shavings in my system and everything needed to be replaced. It took them under two hours to complete the repair, but they billed me for 9 hours of labor at $155/hour! Total rip off. The only good news is that it’s still working after two week. avoid Big O for AC repairs. You can definitely get it done for far less than the $2000 they charged me. It’s so unethical.

Place on 1st street in Santa Ana. Come in at 3pm. Bad strut under warranty. Wanted to wait. Was told wait time - 2 hrs. Asked if I'm waiting when is best time to come. Was told 7AM right at opening. Come at 7 next day. Wait time 2 hrs again. Offered to give me a ride home - nice of them. 5 hrs later - no updates. Called in - they didn't find a problem so they're ready to put the wheels back on. Had to explain how to find the problem (already did in the morning). 2 more hrs pass. Called in - they don't have the part and it'll be there in the morning. Morning comes - no updates. Call in at 1PM - car is almost ready, just doing alignment. Texted me that car is ready. Alignment seems OK, but my steering wheel needs to have "H" in the middle to be pointed to 11 o'clock position for the car to go straight. Usually it points to 12. So if you want to be without car for 2 days - go ahead and use Big O. Maybe they're faster with tires, but I wouldn't trust them with anything else. Even an alignment seems to be a difficult task. Maybe they should close this location for lack of expertise? Why not tell me they need to order the part and have me bring the car the next day when they have it? Calling to update me on the status would be a nice touch as well. Nice touch isn't something this Big O has. Spoils it for other locations as well - Big O dropped to bottom on my list of places I'll take my car to.

Mike Ellis Kingston Pike office. Thank you, guys. So much for getting me back on the road. Highly recommended

READ THE FINE PRINT - When you give permission to "work on your vehicle", you are really agreeing to a 3% credit card fee. Since virtually NO ONE pays cash for tires this company is little more than thieves. They don't print the CC charge on the invoice, so it is pretty apparent they are trying to slip it by the consumer. Also charged almost $60 for "shop supplies" - that's outrageous for a couple of rags. GO ELSEWHERE.

I had an appointment for tire installation. Employee viewed my vehicle from the counter (never went outside) and said that they would not do the installation because my vehicle had lowered suspension. I advised them that the car had been on a lift many times before with zero problems. They still refused. I offered to remove the wheels myself with a floor jack in the parking lot/in the garage-- as I have done at home many times before. They did not measure, inspect, check, or attempt to see if my vehicle could be placed on the lift-- just straight out refused. No other options were suggested or offered. I asked them what they intended to do with the new tires that I special ordered. They offered no suggestions or options. I then told them that I would like to complete my purchase and take the tires with me. I stuffed the tires in the back seat of my car and promptly went to a competing tire shop. As I tried to explain to your staff, my car went on the competitor's lift with zero problems or special preparations. The tires were installed with no extra effort or problem. But it cost me an extra $200 and 4 hours of time since I had no appointment at the other place.

When a donation is made for a service and missed by a few days it's a shame that the staff could not honor it still.

Had my '17 Hyundai Elantra serviced at the Shepherdsville, KY location on December 22, at this Big O Tire and one of their technicians got oil on my headliner. The manager, Adam, had his tech clean my headliner. He scrubbed it so hard that it ruined it. I spoke to the Adam and told him they need to come up with a solution to remedy this situation. He took pics and said he would see what he could do. Upon calling him back, he said he could refer me to Derby City Upholstery, Gary Clark, and he assured me he would do a good job. I am told it cost $500 to replace my headliner. I went to Derby City Upholstery in January 23 because I trusted that they would not refer me to a bad company, but also I wanted this to be an easy solution without any difficulty. It was a nightmare from the beginning. The headliner looked lumpy upon install but Gary said that would smooth out over time, it did not. He did not re-install 2 of the small headliner lights properly, one he did not re-connect the wires to it. Gary came out to my job 3 times to do repairs on his work, but he stood me up 6 previous times, no calls/texts. Now the headliner is coming unglued/falling down. Gary has been difficult to deal with all these months, he over promised & under delivered. A year warranty came with the headliner, but Gary refused to honor it.. Even if he did, I DO NOT want him touching my car ever again! Gary also damaged the roof of my car from the inside so I have 2 small dents that were not there before that you can clearly see was came from the inside that must have been caused from a tool he was used. Big O Tire referred me to this Upholstery company, and they are liable for the problems I have encountered as I would never have gone here had they not referred me. I am a single mom who does not have time for all of the grief and stress this has caused me. I contacted the manager Adam about all of this and was told they are not willing to do anything else for me.

I was charged 507$ on a 417$ quoted price.102$ to mount and balance 2 tires 6 Dollars disposal fee witch I expected. Then 52 Dollar disposal fee. There wasn't anything to dispose of so I consider that a fraudulent fee. So I will be taking my business elsewhere. Danny