Big O TiresReviews of bigotires.com

Big O Tires is discriminate against women they sold my wife a tire that she did not need saying she had three nails and it when there is not one nail in it sold another tire that wasn't covered under the warranty for road hazard so they charged her full price

I went to the Big O Tire store for an extimate on the new tires, the nice guy in the store had a grand offer for me 100 days no interest. WOW how cool is that?? I asked what is the interest rate after the 100 days? The young man at the store told me he wasn't sure it wouldn't be much. I thought well couldn't be any higher than 39% I believe is the max interest rate chargable... WRONG!! After the work was complete I received a contract, it's not spelled out and I had to do some caluclating the interest rate come to 175% I was floored of course the work was already done. According to the store they couldn't "undo" an alignment and the old tires we all ready thrown in disposal with a bunch of others they couldn't put them back on. The finance company (SNAP Finance) has 263 complaints with the BBB. They rarely miss an appearance on the Consumer Financial Protection Bureau's monthly list of lenders to "Beware" of. Unfortunately my research was done after the fact and too late for me. I hold the store partially responsible, I'm sure they get a fat commission on selling the loan with an interest rate that high I would sure hope so. But they should be honest with their customers and tell them exactly what the interest rate is up front. I'm sure they won't sell as many loans, but I would return to a company that is honest I won't return to a company that basically intentionally covered up a big fact until it was too late. My plan of attack was to get this paid off within the 100 days but as luck would have it, I was laid off from my job I had to use the cash from the sale of that old truck to pay my son's college tuition. I hope to find a other ways to recoup a good chunk of that $1,700 in interest to the point it's more fair.

After a huge snow storm, I decided to get better tires. This was in Cheyenne on Yellowstone. They had to order them from Denver and they were here the next day. They drive me to work, then took my Explorer back to the shop and then delivered it to me by the time I got off work. I noticed that one of the tires didn't have enough air pressure. I called them the next morning. They came and got my car, fixed the problem and had my car back before I got off work. This was amazing customer service! Thanks, guys...especially Cory. You rock!

Made an appointment for 10am. Had a Big O coupon for a $19.95 oil change. Informed them upon entry of the coupon. After the job is done, they charge me $59.96 They then claim they don't accept the $19.95 coupon. Absolutely unacceptable, and a total bait and switch. The coupon was for 5 quarts. I had them put in 6 quarts, and I pre verified that each additional quart was $3.99 Thieves and unscrupulous business.

they said they aligned my truck. upon drivin' it it still pulled and my tires still wore. took my truck to a different alignment place. They worked on it for 2 hours and then came to me to say it could not be aligned properly. My truck dog tracks ( back end not lined up with the front end properly) more than most. I have to fix this issue b4 it can b aligned. The second shop charged me NOT ONE CENT due to this. Therefore Big O lied and charged me for nothin'. took ADVANTAGE of a long time customer, so I can only imagine what they do to others. doesn't do any good to confront them as they just stick to there side and the customer don't matter. Even called BBB and they just talked in circles and made excuses to the point I gave up,