Big O TiresReviews of bigotires.com

I scheduled an oil change and tire rotation intending to use their $49.95 coupon. I arrived for my scheduled appt half an hour early. The person working the desk had me wait a moment while he was finishing up something on the computer. No problem, I was early. When he greeted me and looked up my appt he said they could not honor the coupon due to the Strait of Hormuz blockade creating a supply issue and that it would be $150 instead of $50. I wished him a nice day and left. I filed a complaint with Big O corporate. Later that day I was contacted by the owner of that franchise location. He was initially unsure of what happened as the employee simply said I was rude and left. I explained what actually transpired and he was very apologetic and offered a free oil change and tire rotation. I told him I was appreciative of his offer but declined since I was worried his employee might do something untoward to my vehicle and that he has lost my trust to service my vehicle. I believe he was sincerely sorry and wished to rectify the situation but as far as I was concerned, the relationship was destroyed.

I’ve been a customer at Big O Tires (on Menaul, Albuquerque) for years. With few exceptions, it has been my go-to for tires and oil changes; I’ve spent over $3,000 in recent years. Last time I bought tires there (last August), I was owed a warranty credit for pro-rated mileage. The employee forgot to apply it, then told me he would issue a credit for $200 for future service. I thought the $200 was low, but fair enough—or so it seemed. The next time I went in for an oil change (December), I was charged the usual price ($88; consistent for a couple of years), which included a $20 discount (also consistent),and it was absorbed by the credit. My receipt showed $111.98 credit remaining. So far so good. I went in for an oil change today, asked for the discount, and was told the $20 discount was available and was quoted the price of about $97, which was $9 more than the past couple of years, as recent as last December, but prices go up, right? It’s not the best deal for full-synthetic, but I thought it was worth it for reliable service. I mentioned the credit at check-in, and was told it would be taken care of at check-out. At check-out time, I was told it would be about $107, and I mentioned the credit again; it was apparently noted in the computer program. After a phone call for ‘authorization,’ I was told that the credit would be applied, but that the $111.98 would be zeroed out, and no discount was possible. In discussion—with the person who had approved the usual discount at check-in—I was told there could be no discount with a credit. This made no sense to me, as I had been owed the credit for several months; basically, Big O had my money, paid in advance, and was now denying me the usual discount—because the company had made a mistake on a purchase months ago? The representative wouldn’t budge, but said he would ‘see if I could get a $20 credit added.’ So, in summary, the price of an oil change went from $88 to $112 in three months—a $24 increase—because Big O made a mistake and owed me money. And I learned that a verbal discount promised at check-in wasn’t worth the paper it wasn’t printed on. That’s how to lose a long-time customer. Constructive criticism: keep your word. It's that simple.

Horrible attitude at store, did not disclose $35 ordering fee for a $260 tire which was readily and locally available ( they had the tire in store very quickly) and hid the charge under ‘State Waste Disposal Fee’ which is $5 in Colorado. Only fessed up on the $35 charge when I found and pointed out that they had charged a $40.50 Waste Disposal fee

Have been satisfied for years fir tires and oil changes...BIG O tire on PRESTON highway. Asked manager...where my hood prop up was? He says it fell out of van....has been like this for many oil c...but last one its gone!! Manager was very RUDE!!! WILL NEVER BE BACK!!

I bought two new tires and had the front end alignment added.My TPMS light on the dash was still on when they finished,I was told it would go off after I drove a few miles.It did not turn off so I went back and was told I needed a new battery for my valve stem signal system.They scammed me into paying for the battery&the light still did not turn off.Then they said it needed to be hooked up to a scanner to reset it, the light turned off but came back on the next day so I went back a third time and was told the cold weather affected the tire pressure they checked the air in my tires and said it should turn off now.It never did turn off and is still on weeks later despite three follow up visits ! !

Don't go here if you want to wait hours on hours even if you have an appointment. I have an appointment for 1 pm. They said it will take several hours to look at my tire. Literally I just need my tire checke for a nail. The only reason why I came here instead of discount is because it's under warranty. It's not the first time this has happened. I will not be using Big O for any of my car needs after my warranty is up. There are many other mechanics to choose from.

Had Rear struts installed the job was done correctly. But the customer service overcharged at least 2 shop hours for the installation. It is a simple job but requires a helper for one nut on each side. Needed it done as the car was unsafe for how I drive. Reno, Nevada is producing Con Artist in many categories.

I live in the Phoenix, Arizona metro area. Having worked for Goodyear Tire & Rubber in Akron, Ohio I am fully aware of the importance of tire rotation AND spin balancing every 7,000 miles. Having a bad experience with Pep Boys, I visited Big O Tires on Carefree Hwy in north Phoenix for this tire maintenance. I was told, "we can not even touch your tires since they are over 6 years old." "It is federal law and we would be liable if something should happen that would cause an accident." This is FALSE! There is NO federal law regarding age of a tire, only tire tread depth. This is Big O Tires ploy to get the customer to purchase new tires! A money making process for Big O Tires and NOT the customer! BEWARE of this policy!