Big LotsReviews of biglots.com

I called the Brook road store in Richmond Virginia and Shantell answered. She had the best customer service I have heard in ages. I thought good customer skills had disappeared. But Shantell rocked it!

i went on line to order 5 piece patio furniture form my "set" store , i also discover it could be delivered -so checked that.. done .. a bit later got notice item confirmed and shipping ready . a bit later notice of item in route, shortly my security camera tells me some arrived . guy shows on m large box clearly mark #1 of 2 .. i ask where other box was - he said "they" only loaded one == so it starts = no where did "they" indicate only part order or rest of order to be set later or anything like that .. i call number on receipt it is from totally different store which they did not have complete order so just sent half !!! i told i wanted money back and i would send box back with driver -- they said i had to come to store -- not my store - for refund !! i told them no way -- i called my store guess what they had all of the unit -- why was it not picked up and delivered from there -- end of story i drive to my store at 8'30 at night to get other parts -- i will not be back to "sorry lots"

When I ordered furniture from Big Lots, they had a representative! Kristy, keep me informed personally by phone, when it was being built, processed, and shipped. She even made sure it got delivered when it was supposed to and made sure we were happy with it once we got it unpacked and situated. The customer relation and everything about my purchase was handled with care and excellence.

The store in Sahuarita AZ is the best…low prices and very friendly people…love getting school food snacks best bulk prices….

Today we met a salesperson by the name of Kyle in the port orange location. This young man went above and beyond the call of duty, checking inventory, running back and forth and getting all the products we needed. His customer and social service skills were excellent… second to none and he made our experience not only pleasurable and fulfilling but reminded us of how it use to be when people actually liked their job and enjoyed working with people. We highly commend him and are absolutely coming back. Thank you Kyle.

Sue @ Blaine Minnesota Store was absolutely amazing. The store staff did everything they could to help. Kudos to the staff at Blaine Minnesota and Albert Lea Minnesota.

Many products are priced 10s of percentage points higher than other places. Don't assume you are in a discount store. All should know this already, but the furniture is of extremely poor design, quality and construction.

Big Lots store 5302 gets the lowest rating because of disrespect towards elderly. Spanish lady cut in front of me pretending to need a price check, but she followed me around the store. She was an employee but they said she was not. She had reddish or auburn hair. Cashier allowed this person to cut in front of me and said nothing.