Big LotsReviews of biglots.com

I wish I could put 0 stars. They have the worst customer service in the world and I thought Comcast was bad. First of all you can’t understand anyone who answers the phone, all have middle eastern accents thinking they can speak English well, NO! They were no help at all, kept telling me to call the other number and then the others say call the other number. I am so disappointed in Big Lots and will be contacting BBB and Consumer Affairs but they probably don’t care.

Purchased a Halloween inflatable. It worked the day I got it, worked for two days and would not turn on any more. Called big lots and was told it is past the 30 day return window and they will not refund my purchase. I purchased it on August 19th and it stopped working today. So I was supposed to know by September 18 (well before the time I would decorate for Halloween) that this product was a piece of garbage and would only last two days. Never shopping at Big Lots again. I shop there quite often. DONE!!

I am so incredibly angry right now. I purchased 2 candles from Big Lots on Saturday, September 16th, 2023. Got an alert that one of the candles was out of stock. STILL ON SATURDAY, less than 2 hours after I get the out of stock notification and 3 hours after I initially placed the order I request cancellation. Why? Because it was a Buy One Get One Free event. Of course I'm not happy that the candle I actually wanted was out of stock and that I was only receiving one that I had only purchased because of the BOGO sale. The order wasn't supposed to arrive until September 27th. I get told to just wait. Up to 2 business days. It's been escalated. Literally jerked around with 3 calls and multiple emails and 1 live chat. Just wait. It's escalated. BIG LOTS DECIDED TO RUSH THE ORDER THROUGH. IT ARRIVED SEPTEMBER 19TH, WITHOUT ME HAVING ANY ABILITY TO REJECT THE SHIPMENT BECAUSE THEY DON'T USE THEIR NAME ON THE PACKAGE OR SHIPPING INFORMATION. THERE WAS NOTHING TO INDICATE THAT IT WAS THE PACKAGE I NEEDED TO REJECT ARRIVING OVER A WEEK EARLY. So now I have a single candle that I've paid DOUBLE THE COST OF THE CANDLE IN SHIPPING sitting in an unopened large box (large enough that it would easily have shipped both, so that's a thing too). If I go to return the candle as originally advised I'm out the shipping ($10) thanks to the terrible customer service and obvious rush on the shipping for the candle. Oh, but wait, supposedly I won't be paying shipping and the total will update. First I was told that it would be within a few days, then within 10 business days. Except it has been 10 business days since delivery (and 14 days since purchase) and it still hasn't and I'm still out the full price for both candles and shipping. Supposedly I'll have an "expert" contact me within, gasp, another 1-2 business days. It's $18. I'd happily bring the unopened package back to the store and never deal with this business again given the option of a full refund + shipping. Either way, Big Lots has permanently lost me as a customer

Ordered my new mattress on 9-4-2023. Everything went smoothly. Kept in contact with me about delivery day and times. The biggest complaint I have is the guys that delivered it. Called before they came like they were supposed to. Showed up. One huge black guy gets out and another smaller black guy. The bigger one has the smaller guy carry the mattress by himself on his back dragging it behind him! I open the door with no introduction from either of them,just “where do you want this”? I show them and they shove the old mattress off and put the new one on. “Are we taking the old one or not?” Yes. Pick it up and out the door they go,leaving plastic wrap on the floor for me to dispose of! You need to teach your delivery guys people skills! Very rude! But on the plus side I do love my new mattress!

Great selection. Store neat. Great customer service.

HORRIBLE! What a nightmare this company is. DO NOT BUY from this site! I made the mistake of ordering a sofa from them and the delivery company keeps putting off the delivery. When I called their customer service, I got the run-around, with no answers after a 30 minute conversation with three of their representatives. Then, out of extreme frustation, I demanded to talk with a manager and they refused to let me talk with any manager. That means escalation is impossible, and the constant re-scheduling of the delivery of the product is never ending. That means I have stay at home each day they fail to deliver to receive the product - which never gets to be delivered. Even worse, the delivery company (Pickupnow.com) changes the delivery times with no notice to me. No one calls, I find out that the delivery time has changed only if I call them! It's now four days after the purchase (it was supposed to be same day delivery) and still no product and no idea of when they will deliver, if ever. This is a company that you DO NOT want to deal with!

I'm giving this review because biglots is closing a store in my area and everyone in the store is losing a job. One person in particular has been Dedicated to the company for 28 years. And they won't move her to another store. She's out of a job.This company is a bad company to work for. They don't care about their people. Its about the $. I will never step foot in that store again and I will spread the word.

I ordered 10 of the same item, and all of them were the wrong type and color. I returned the items to my local store. But they processed the return incorrectly, and I had to go back to the local store a second time. The telephone customer service and the associates at the store are very nice, but the whole experience was a little frustrating.