Big LotsReviews of biglots.com

Went to the Big Lots store in Moline IL.. Nice store, but be prepared to wait +15 minutes to check out. I had 5 people ahead of me with full shopping carts and one extremely slow cashier. After waiting 10 minutes and no movement in the line, I just pushed my cart aside and left. I'm sure it took them twice as long to put all my merchandise back as it would have taken to check me out. That's the second time I couldn't checkout. God forbid they ever use a second or third cashier.

Clerk there was great. Very personable. His name is Freddie out of the Midwest City OK store.

I placed an order with the local Big Lots in Centralia, IL online, out of pity for them, for pickup last night. They immediately charged my debit card $118.24, then sent me an email stating they had received my order but it was missing seven of the items in my original order, then they sent the pickup email, still missing the items, but trying to charge me the same price. I then called the store manager Matt and told him and he made excuses and said there was nothing he could do that all of that was done at corporate and that they just send them a sheet of the items to pull. I told him I was not paying for seven items I did not receive and he said all he could do is cancel the order so I had him do so. Then I told him they already took the money from my account and I asked if they would immediately refund it and he said it would be in my account this morning as it was only pending and would fall off overnight. LIARS!! It is still on there so I contacted their corporate office and they made the same excuse and said it can take up to five days to reverse and put the money back on my card. Why would they need to put the money back on my card if they had not TAKEN and CHARGED me for the order, they never gave me to begin with!! That is THEFT AND FRAUD!!! I then filed complaints online with the FTC, CFPB, IL Attorney General and I will be contacting the DOJ and my lawyer next if they do not put my money in the account immediately!! I know exactly what they are doing, they are first trying to rip people off who do not keep track of the items they purchase, and then when that does not work, they are then keeping their money for up to a week to use it as an interest-free loan at the consumer's expense, to fund their business practices, place orders, or invest. I have two business degrees and have worked in law, the county, state, and federal government, and commercial and investment banking. They are not fooling me. These CROOKS and CLOWNS are getting ready to go under and they will take advantage of ANYONE that buys from them!! No company should be allowed to be prepaid and put a hold on your bank account funds, some gas stations are even putting a $100 hold on a $20 purchase, instantly, yet they then hold onto it for a week or more claiming "It just takes that long to process the reversal" that is BS!!! I also went to school to be a systems analyst and they are LYING!!! Funny JC Pennys tried the same until I told them I had reported them to the FTC and my lawyer then it was in my account, before the next day!! I know they can reverse it immediately but why should they the public is stupid and allowing all of them to use their money as a free loan daily all over this country, millions are having this done to them, this is THEFT and FRAUD, it is no different than floating checks which is also illegal or us walking into their store and stealing a bunch of groceries and paying them a week later for them!!!! ALL need to report all of these instances to the FTC, CFPB, and your local AG and complain about all businesses and banks using our money and us this way, we cannot even survive as it is now, they are trying to use us as a bank to get free loans!!!!! Tell everyone you know to do the same until it is stopped nationwide and they are SUED, FINED, and SHUT DOWN!

Good morning I’m want to order fight camp boxing bag and boxing gloves that’s for the home gym then I’m want fight camp dvd workout please I’m pay you thank you

Unsolicited email. Carried on for months. Customer service lie over and over again. The information has been handed over to the FTC.

Very busy store, yet healthy employee attitude

My huge two L Broyhill couch was delivered by a barely english speaking person on a Pick Up truck. It obviously came damaged. He also cut the plastic & Big Lots is saying returns only in original packaging. It is absolutely literally impossible to see damages in the plastic & cardboard packaging. On top of that there are many legs to attatch to couch, some a little bigger than others & who knows where to put them all. I did get instructions on how to stick the felt stickers to the legs though. LOL. I also checked this Broyhill couch for predrilled holes on all 12 corners where they should be & there are NONE! Tried attatching leg with a screwdriver that does fit & barely got it in. So now I need to get a drill just to attatch the legs to this just delivered already damaged couch I do not even want anymore. I will never be buying anything again from Big Lots nor will I ever purchase any Broyhill furniture again!!!

I have been bombarded with email solicitation and have inscribed daily for the last 2 weeks at least. Take me off your list!!!