Big LotsReviews of biglots.com

My favorite BIG LOTS store on Blanding Blvd. in Orange Park ,Florida is closing after being in that same location for over a decade ! I am sad as it was about a mile from where I live and now I have to drive over five miles to go to the nearest one ! I always got bargain prices on food , drinks , and many other items in the years that I shopped there .

Well as we know the company is closing multiple stores, this store on Warrenton Rd in Fredericksburg VA has got to be the worst along with the company putting out fake coupons. As our purchase was finalized we presented our coupons that were emailed 2 days prior did not scan, we were told they expired when in fact there was no expiration date on the coupon and the cashier stated she could not enter the numbers to override. It also was revealed the coupons could not be used in a closing store on top of there discounted store anyway. They have not made it clear as to how and why not the coupons aren't for everyone. At the end and slow demise they are getting messy in how they treat the people who have supported them this far. I had a few things I wanted to purchase with coupon but returned those and only purchased what I needed then. I don't know if she rang correctly or the discount was applied because the register was out of paper and no receipts. Last visit to that store for sure it's pure trash now and they have no care, it's not out fault be mad at your management, your corporate. Good Riddens!! Bad service

I bought over $2000 worth of furniture at the Big Lots in Cheyenne, WY. When I purchased the Broyhill, Wellsley Collection power recliner and sofa set, the sales rep told me that the chassis/frame had an eight year manufacturer warranty. It is four and a half years later and the left side of the loveseat is having some issues. I emailed their support and finally got a response from customer care from a person named Terry. I explained the issue and they immediately came back and said, "Your furniture is out of warranty," and would not help me. I asked them if they could at least provide information for a mobile repair person, because they have staff repair people for field service on warranties, but again, Terry said they would not help that they don't have people to do repairs. I will NEVER purchase furniture from Big Lots again, they do not stand behind their products or provide service when it is needed. I just purchased a $700 mattress and went to Furniture Row since Big Lots doesn't care about their customers. Richard

I bought a pool and the pump was broken. I called and wrote that they would replace it for me, a week later they told me that my problem was solved and my case was closed. But I never saw a solution to my problem. Bad store and bad customer care

I ordered a gazebo from Big Lots. It was over 1,000 after the delivery charge. I received a call on July 2nd to schedule the delivery on a day I would not be home. They wanted to place a 350 pound item by my front door. The person on the phone was rude and unprofessional refusing to have the heavy item put in my backyard. The ground is flat and not large. They said we will put it in a room on the first floor of your choice. I refused. Worse customer service. I called customer service to cancel the item requesting a refund. 3 emails and another call to customer service and I still have not received confirmation of the refund. It is now July 10th. I went to Lowes, ordered a gazebo that came to my home with free delivery. They placed it in the backyard for me. Oh it was also 300 less purchasing from Lowes. l will never order a big item or expensive item for delivery from Big Lots again.

Michelle at Big Lots on plainsfield ave.Grand Rapids was amazing. She was patient and gracious at the checkout. And wonderful personality with a beautiful smile.

I went to the corona store and vanessa helped me get my 10 dollar discount. She was very kind and very helpful. Both girls were very nice and I really enjoyed my shopping experience.

I am very dissatisfied NEVER EVER order online I have ordered a fire pit and this was delivered but NOT MY HOUSE 2nd attempt Re delivered WRONG ITEM! ANGRY!😡😡😡😡😡😠😠😠😠